This is the start of #ticket-appsupport-kiratastic channel.
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I’m having a problem with uploading images. If I select an image after searching for it in my gallery, the “post” button shoots to the top of the screen and becomes unclickable. I’ve deleted and reinstalled the app, but that didn’t fix anything whatsoever.
Also, if I add text to the post before selecting an image, it won’t let me press the check *or* the x, essentially locking me in this screen unless i restart the app:
Hello , dear user 😎
Thanks for the detailed screenshots and explanation. Tickets like these help the staff keep Aspect running smooth and efficient as possible !
Since reinstalling didn’t resolve it, this appears to be a bug affecting the posting interface after selecting images.
A few things that may help temporarily while the team looks into it: •Clear up cache space •Ensure a strong and stable connection •Check overall storage space in iCloud or device •Recheck gallery settings and or permissions • Avoid using the gallery search feature before selecting images •Check photo selection settings • Try selecting photos directly from “Recents” or “Collections” • Add images before typing text in the post • Force close and reopen the app if the screen becomes stuck • Check for any available app updates
The screenshots are helpful since they show the buttons becoming inaccessible after opening the image selector.
Staff that can assist you with this specific situation will be notified
@unknown-user ^
I have done all of the above that I can. It’s remained the same.
Photos older than one day can’t be selected now, regardless of if they’re searched or not.
@unknown-user Hi Kieran, I’m Pierre, Lori is currently unavailable so I’m going to go ahead and try to understand the issue at hand.
Do you have any updates for me?
Nope. Everything’s the same.
Can you send me a screen recording that shows the actual issue at hand? It’ll be easier for me to escalate this issue further with the team with video evidence of the bug.
@unknown-user ^
Not without flashing half of my camera roll. I’ve just given up on the app, but thanks.
Not without flashing half of my camera roll. I’ve just given up on the app, but thanks.
Screen recording doesn’t flash or show your camera roll unless you open the pictures app. 🙂
Oh wow?
Exported transcript automatically when the ticket was closed. Top participants:
6 - @destructively__#0 (1012012939315789865) 5 - @flayedprincess#0 (1473493161639804949) 1 - @Aspect Assistant#2405 (1479500542832021527) 1 - @boujeebible#0 (1305567148235689998)