<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-kinnietings (1496240341915930705)
Ticket Type: APP_SUPPORT
Ticket Owner: 887132894752047195
Created: 4/21/2026, 8:04:56 PM
Locked: no
Claimed: 1305567148235689998
Messages: 35
This is the start of #ticket-appsupport-kinnietings channel. Hello @kinnietings! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! hello. I submitted a report about this a few days ago, and wanted to provide an update. I mentioned that the sponsoring doesn’t always work with what prompts i put in, ESP when it’s super specific. which you’d think it would work like the opposite. the more descriptive = the better the results. but that’s not how it is. here is another example of this happening that I used gold on. this is incredibly frustrating. i don’t think there’s anything wrong w what i said, but correct me if i’m wrong. if i use short descriptions like “a picture of them at a concert” or like i did with this one, i get the results i ask for. but this one was also frustrating bc it looked nothing like the reference picture i provided. they made him look fine, but this is just a random woman instead of the picture i used. it’s close enough ig, but for the first one i sent, i literally changed the reference picture to a more front facing pic of her face, and said “use the reference pic for what they look like” and it came out like that??? the caption mentions her/me, but I simply don’t understand paying for gold if the feature is still slightly buggy. I understand that this is still a new app and I’ve loved the progress i’ve seen! so keep up the good work. i’m just expressing my feelings bc this is genuinely the feature i was looking forward to the most when it came out and it leaves me disappointed at least half of the time :/ Hey Kinnie !


Sorry to hear you are still experiencing issues

Input from valued users like yours is what help Aspect grow and evolve Are you looking to seek
a refund for purchased gold ? I know most models I’ve used was learning . I would suggest maybe reaching out to your service provider if you was looking to refund , if you’d like we can escalate your ticket as well , to see if someone higher up can look into it for you !

Let me know what you would prefer ,
at Aspect we are here for you ! thank you! sorry i didn’t see your response until now. i suppose it would be nice to get a refund, but I mostly just wanted to let you know so that the issue gets fixed ❤️‍🩹 i paid for it thru venmo so i’m not rly sure how it would work to get a refund haha. it’s not a huge deal if i don’t. Its okay


Just happy to help when I can and again I’m so sorry for your continued issues 🙂‍↕️


Would you like your ticket escalated this time maybe someone can look Into it for you before you try to get a refund ? Staff typically don’t handle refunds

Are you with Apple or android? 😊

I would assume that you contact your store subscriptions and ask them to refund your purchase to your venmo / suited account or vice versa apple (: and yeah sure! thanks for letting me know, i’ll refrain from bringing that up to them then. Okay , Apple should be able to handle it for you !! sorry to ask for general advice when it’s not necessarily your job, but do u know how i would need to do that? you mentioned store subscriptions but if it was a purchase, would i like go back to the purchase receipt? i’m not sure where to go since i’ve never done it before hah Here is where you’ll see your subscriptions ✔️ Click apps and purchase history and then at the bottom you should find report a problem -> click report problem then search for refund You can also use the search bar in case you have multiple subscriptions to go through omg you’re an angel tysm. let’s hope this works on my ancient iphone 8 lol No problem !

I’d also give :
support.apple.com a try ☺️ Haaaai , when you get some spare time
would it be possible to confirm you :


(Will go with the refund method or ; Proceed with a ticket escalation it’s up to you) !

I’ll keep this ticket open until you confirm ✔️

If the ticket escalation is no longer a concern , we can go ahead and close the choice is yours , don’t hesitate to ask any more questions ! 😊 omg hi sorry! i forgot to check discord until now. i’m trying to go thru w the refund. i’m a little shy about escalating the ticket bc i’ve found that it works if i’m just less descriptive, but i just want to be sure the devs know ab this bug so it hopefully gets fixed and improved (: Hi So you would like a ticket escalation for the dev team to look into ? hmmm. well, could i be sure the devs would be notified if i didn’t escalate it? or is that kind of the only way? On an individual basis matters can be handled through tickets . If you wish to do a bug report with proof about the bug you can Sorry to drop here! hmmm. well, could i be sure the devs would be notified if i didn’t escalate it? or is that kind of the only way? Devs get pinged every time we escalate any issues from the tickets, but I need you to know that we have more than 15+ issues escalated and they’re going one by one investigating the issues. gotcha! honestly it’s not too big of a deal and i feel like it will keep improving anyway so we can just close the ticket! but thank you anyway. and thank you for the direction on refund support! i will make a post on bug report as well. you’ve been very helpful! gotcha! honestly it’s not too big of a deal and i feel like it will keep improving anyway so we can just close the ticket! but thank you any Is this issue anything related to your previous bug posts? If so please delete the older ones and compile everything in one if possible. i think i might have tried to post ab it already and it got taken down, so i’m guessing this has been a previously reported bug, now that i think ab it “taken down” isn’t the right term i suppose. filtered? by the system that does that lol Your tickets that you made should be auto logged Kinnie so you won’t have to worry about your notes getting forgotten !!

The Dev team will be able to view it 😁 perfect. thank you so much! Anytime 🙂
Hope I was able to be of help , Kinnie!
Would you like to close your ticket yes, please. and you were! 💛 I’m super happy to hear that !

Hope you have a good day , plus weekend 🥰 Over and out !
Exported transcript automatically when the ticket was closed.
Top participants:
16 - @boujeebible#0 (1305567148235689998)
15 - @kinnietings#0 (887132894752047195)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)