<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-juellie (1544767822662471712)
Ticket Type: APP_SUPPORT
Ticket Owner: 1086704019193479201
Created: 9/2/2026, 5:55:49 PM
Locked: no
Claimed: 190695753818177538
Messages: 5

AI Ticket Summary

The user reported being unable to lock in due to an error and noted they are a VIP member. Staff confirmed this was a known issue caused by the app being down and directed the user to the designated update channels for further information. The user acknowledged the response, and the ticket was closed without a confirmed restoration time.

This is the start of #ticket-appsupport-juellie channel. Hello @juellie! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

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• Explain your situation in detail (what happened, when, and where).
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Thank you for your patience and cooperation! Hi guys. I tried to lock in, but it doesn't work. There's an error. I'm a VIP too.. my Email is: julianapleini@gmail.com

When does the App work again? Hi there!
This is a known issue, the app is currently down. Please check #📣-announcement for more details.
Any updates will come to that channel or #🚀-community-updates Thank you! Have a nice day No problem! 🙂 If you have any other questions, please don't hesitate to reach out! We will answer to the best of our ability.
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @.juellie.#0 (1086704019193479201)
2 - @draculvrita#0 (190695753818177538)
1 - @Aspect Assistant#2405 (1479500542832021527)