Summary — App Support ticket (owner: 1122013984099405897) - User issue: The user reports that GIFs previously played in the app but now display as static images. Behavior is inconsistent — some GIFs still animate. The user asked whether GIF support was intentionally removed. - Staff actions: a.l.e.y.x greeted the user but no troubleshooting steps or technical responses were provided in the thread. The ticket was closed by staff member 1012012939315789865. The ticket was not claimed. - Final result: Unresolved / unclear. No diagnostic information, configuration checks, or fixes were recorded. - Important technical notes / recommended follow-up (not performed in this ticket): - Confirm app version and device/OS. - Identify whether affected GIFs are attachments, embeds (e.g., Giphy), or external links. - Check any autoplay/media settings and whether a recent app update coincides with the change. - Request screenshots/video and reproduction steps, plus logs if available. If you want, I can reopen or create a follow-up ticket including these requested details to help staff troubleshoot.