<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-jiyoo610 (1496859388395388959)
Ticket Type: APP_SUPPORT
Ticket Owner: 603404029384458270
Created: 4/23/2026, 1:04:48 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11
This is the start of #ticket-appsupport-jiyoo610 channel. Hello @Ji Yoo! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Helper, @Trainee Helper, @Moderator, @Helper Team Lead has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation!
Hello, i tried opening my app but its all black Hello, i tried opening my app but its all black When did this started? Earlier this day I cleared cache and storage, tried uninstalling, still didnt work Its like it cant connect to the server where i can login my acc [no text] Ok so, apparently there’s another person with this issue as well. Trying to see if i can reach the team about this. Any updates? Were you able to log back in? @Ji Yoo
Any updates?
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @jiyoo610#0 (603404029384458270)
5 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)