- **Issue:** The user was creating characters in the Aspect app to earn free gold but was not receiving it, despite using different characters and following the stated rules. They also asked what pictures and information were required. - **Staff assistance:** Staff requested examples of the characters and prompts, guided the user to access/edit the character details via the three-dot menu, and reviewed the submitted information. - **Resolution:** Staff determined that the prompts were not lengthy enough to qualify for the gold reward. The user understood the issue, tried again, and confirmed they received the gold. Ticket closed successfully.