Summary — App Support ticket (owner: 1429966275630600313) Issue reported: - User (jess044161) says direct message threads disappear from their DM list/sidebar. To reopen a conversation they must manually search for the person and click Message on the profile. Because threads vanish, they cannot delete the chat from the sidebar or start a new conversation with that person. Staff actions: - No staff responses are recorded in the ticket messages. - Ticket was marked closed by staff (closed by: 1012012939315789865), but no actions or troubleshooting steps are documented. Final result: - Unknown. The user’s issue was reported but no staff troubleshooting, fixes, or follow-up messages are present in the log. Important technical details / notes: - Symptoms: DMs disappearing from list; manual profile-based re-open required; inability to delete thread or initiate a new DM via sidebar. - No diagnostic steps, logs, or client/app versions provided in the ticket.