<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-jefferyz0271 (1532295141786914916)
Ticket Type: APP_SUPPORT
Ticket Owner: 920959052073279508
Created: 7/30/2026, 7:53:50 AM
Locked: no
Claimed: 160655903031427072
Messages: 12

AI Ticket Summary

Summary — App Support ticket (owner: 920959052073279508) - User issue: The user reported that “characters” (bots) in DMs appear to send pictures but the images do not actually show up for them — other bots only “pretend like they sent the pic” and nothing is visible. - Staff troubleshooting: - rimor asked for more detail and requested the user test with other bots to confirm it wasn’t a single-bot problem. User confirmed the issue persisted across bots. - destructively__ asked whether the user’s app was up to date, then tested themselves: they requested a photo from a bot and observed the bot sending the image successfully. - Technical/diagnostic notes: - Problem appears isolated to the user’s client (possible outdated app causing missing/hidden attachments in DMs). Staff reproduced a working image send on their side. - Final result / next steps: - Staff concluded the likely cause is an outdated app and suggested updating the app. The ticket was closed by destructively__ (1012012939315789865). - There is no confirmation in the log that the user updated the app or that the issue was resolved for them.

This is the start of #ticket-appsupport-jefferyz0271 channel. Hello @Jefferyz! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! hi, I'm trying to understand how to get characters to send you pictures in dms Hey @Jefferyz,

Can you explain in more detail how it goes, if possible try it out with other bots to make sure it isn't just that bot? that's the most I got, other bots just pretend like they sent the pic but there's nothing Hey <@920959052073279508>, Can you explain in more detail how it goes, if possible try it out with other bots to make sure it isn' so how and then they make excuses like this @Helper <@&1413379900848734332> Hey there, sorry, I was busy, I see the issue persists with multiple bots.

@limitless ⌁ Community Manager can you take a look? and then they make excuses like this Do you have your app updated? @Jefferyz 🙂 I would say you don’t have your app updated, I asked for a photo and they sent.
Exported transcript automatically when the ticket was closed.
Top participants:
6 - @jefferyz0271#0 (920959052073279508)
3 - @destructively__#0 (1012012939315789865)
2 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)