<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-jace9626 (1527823830150545418)
Ticket Type: APP_SUPPORT
Ticket Owner: 269286028274171905
Created: 7/17/2026, 11:46:26 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11

AI Ticket Summary

Ticket type: App Support Ticket owner: 269286028274171905 Claimed/closed by: destructively__ (1012012939315789865) Summary: - User issue: jace9626 reported that bots are returning incorrect/unwanted prompts when buying sponsors for a character. It happened three times; the user did not capture proof at the time. - Staff actions: Staff (destructively__) confirmed this is a known bug and that developers are working on fixes/upgrades. Staff advised the user to submit an in-app feedback report using specific wording ("Bugged and unwanted results while buying sponsors for a character, a Community Manager requested that I ask for a refund") and to note that it occurred three times. The user submitted the feedback. - Final result / next steps: Staff said they would open a follow-up ticket to communicate the decision about a possible gold refund. No refund decision is recorded in this ticket; outcome is pending. - Technical notes: Issue described as a known bug; devs are reportedly working on an upgrade to prevent unwanted results. No proof/screenshots were provided by the user.

This is the start of #ticket-appsupport-jace9626 channel. Hello @Jace! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi just wondering about bots not posting the right prompts, It happened 3 times to me but Idk how to send a proof since I didn’t know it was gonna do it. Hi just wondering about bots not posting the right prompts, It happened 3 times to me but Idk how to send a proof since I didn’t know it was It’s a known bug and the devs are trying to fix it and upgrade it as well to stop giving unwanted results. Gotcha. Some of the people just told me to get support ticket to maybe get the golds back Gotcha. Some of the people just told me to get support ticket to maybe get the golds back You can go ahead and select the feedback option on the app and write the following:

- **Bugged and unwanted results while buying sponsors for a character, a Community Manager requested that I ask for a refund** Should I say that it happened 3 times? Should I say that it happened 3 times? Yes! I’ve submitted it. Thank you! Thank you! Thank you, I will open a follow up ticket to let you know the decision on the gold refund! Thank you, I will open a follow up ticket to let you know the decision on the gold refund! Sound good thank you!
Exported transcript automatically when the ticket was closed.
Top participants:
6 - @jace9626#0 (269286028274171905)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)