<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-j0ydivisi0n (1504700919701311538)
Ticket Type: APP_SUPPORT
Ticket Owner: 439243462915915776
Created: 5/15/2026, 4:24:15 AM
Locked: no
Claimed: 1305567148235689998
Messages: 9

AI Ticket Summary

Summary: - Issue: User (j0ydivisi0n, ID 439243462915915776) reported chat messages becoming unresponsive/“ghost” and asked how to prevent or fix it. - Staff actions: helloitslori opened the ticket, asked whether the problem affected all chats or only some and requested screenshots for investigation and troubleshooting tips. h03p.l3ss and peytonimo also responded; h03p.l3ss noted a current bug affecting chat responsiveness and suggested a temporary workaround of sending a double text. - Outcome: User confirmed the chats are now working and indicated they are all good. Staff closed the ticket (claimed/closed by helloitslori, ID 1305567148235689998). - Important technical notes: Staff reported an ongoing bug causing chats not to respond; a suggested temporary workaround is sending a duplicate message. No diagnostics or screenshots were provided, so root cause was not determined.

This is the start of #ticket-appsupport-j0ydivisi0n channel. Hello @jackjack! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trainee Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Hi @jackjack @jackjack Hi guys! My issue was chats not responding, but it seems to work now. In the future what is the best practice to prevent chats from going ghost or fix them? Hi customer, thank you for choosing Aspect and creating a ticket. It seems you might be having response issues. Is this correct? Can you tell me
whether or not if it’s all chats combined not working or
some isolated chats? If you like ,
you can provide some screenshots and I could look into this for you and /or provide some tips that may be useful, does that sound good? Hi guys! My issue was chats not responding, but it seems to work now. In the future what is the best practice to prevent chats from going gh Hi Jack, just a FYI for future, sometimes sending a double text may work. but we have had a lot of people mention a bug atm of chats not responding.
@jackjack Hello checking in @jackjack to see if there's anything else you need is closing the ticket ok 😎 I am all good. Thank you! Copy that over and out ! Happy to be of help
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @helloitslori#0 (1305567148235689998)
2 - @j0ydivisi0n#0 (439243462915915776)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @peytonimo#0 (687842651319435380)
1 - @h03p.l3ss#0 (665796139668340757)