<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-imaru1 (1505927887356825703)
Ticket Type: APP_SUPPORT
Ticket Owner: 303489435578793994
Created: 5/18/2026, 1:39:47 PM
Locked: no
Claimed: 1012012939315789865
Messages: 7

AI Ticket Summary

Summary — App Support ticket (Owner: 303489435578793994) Issue: - User reported being unable to use the app due to a persistent black screen on launch. When attempting to log in they are sometimes redirected back to the "login with Apple/Google/email" screen or get partially into the app and then hit the black screen again. - Later update: the app briefly opened and worked except that all images were missing (AI posts, profile pictures, uploaded images shown as gray/blank). Refreshing did not restore images. After closing and reopening the app the black screen returned. User troubleshooting: - Reinstalled the app and cleared cache. Tried refreshing content; none resolved the issue. Staff actions: - Staff member destructively__ (ID 1012012939315789865) replied apologizing for the delay and asked whether the issue was still occurring. Final result / status: - The ticket was claimed and closed by destructively__, but no recorded resolution or further troubleshooting steps in the thread. It is unclear whether the user replied or the issue was resolved. Important technical details (black screen on launch, login redirect loop, all images loading as gray) remain unresolved in the transcript.

This is the start of #ticket-appsupport-imaru1 channel. Hello @imaru! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! when i opened the app today, i was greeted with a black screen of doom lol i tried reinstalling, clearing cache, but everytime when i log in i just cant even log in and it redirects me to the 'login with apple google or mail' screen or if im lucky i do get further to the black screen again but im just fully locked out of the app for some reason it does hurt a lil bit since im paying for it but i understand issues can happen okay i have a little update that might help:

i dont know how but i opened the app again to see if it worked again and it did work the whole app functioned like how it should apart from ALL images being gone, refreshing didnt do anything, all ai posts, profile pictures, en even my own profile pictures and uploaded posts are just not visible and gray, everything works just every image gone

then i closed and opened the app again and got once again greeted by the black screen 🥲 @imaru
Hi there!

Sorry for the delay on your ticket, is still issue still happening to you?
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @imaru1#0 (303489435578793994)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)