<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-igglepiggle1337 (1509256660697219213)
Ticket Type: APP_SUPPORT
Ticket Owner: 751416731209039898
Created: 5/27/2026, 6:07:08 PM
Locked: no
Claimed: 1012012939315789865
Messages: 21

AI Ticket Summary

Summary: - Issue: User (igglepiggle1337, ID 751416731209039898) purchased a one-year Aspect Pro subscription but the app isn't showing the purchase and restore attempts didn't work. The user says the transaction was charged but the subscription doesn't appear in their App Store / Google Play subscriptions list. - Staff actions: flowing.bloom (Noor) asked if the app was uninstalled/reinstalled (user had not). destructively__ requested a screenshot of the subscription page and advised the user to check their App Store / Google Play subscriptions. When the user confirmed the charge was visible on their side but not in the store, destructively__ advised contacting their bank to reserve/dispute the charge and contacting Apple/Google for payment issues, noting Aspect staff cannot process payments or refunds. - Outcome: No resolution achieved within the ticket. User was advised to contact their bank and Apple/Google for a refund/clarification. Ticket was closed by destructively__ (ID 1012012939315789865). - Technical details/notes: Subscription does not appear in the platform subscription list (App Store / Google Play). Staff requested a screenshot but none was provided. Payments are handled by the store/provider, so Aspect staff could not restore or refund the purchase.

This is the start of #ticket-appsupport-igglepiggle1337 channel. Hello @Genghis Khan! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I bought one year of aspect pro yesterday but i still haven’t received it, and I have tried restoring it Hi there, Genghis Khan! (😭 your username is making me giggle I’m sorry) My name is Noor And I’ll be assisting you with this ticket today (: First of all, are you able to tell me if you have uninstalled and reinstalled the app? Nope, haven’t removed it since i downloaded for the first time Nope, haven’t removed it since i downloaded for the first time Can you please provide us with a screenshot of your Aspect subscription? @Genghis Khan Of what? It just shows it like I haven’t bought it, but it charged me for it Of what? There should be a page in your App Store / google store where it says every subscription you have. It isn’t there but the transaction went through It isn’t there but the transaction went through I would advise you to contact your bank and ask them to reserve the charge. Ok, so there isn’t anything you can do? If it isn’t being shown in the App Store / Google store then you have the right to ask for it back! Ok, so there isn’t anything you can do? Me and Aspect can’t do much, anything related to payments need to be addressed with your bank or directly to Apple / Google. Ok, thx Ok, thx Is there anything else I can do for you? No thx anyway I’ll be closing this ticket now then.
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @igglepiggle1337#0 (751416731209039898)
8 - @destructively__#0 (1012012939315789865)
4 - @flowing.bloom#0 (1265172963502854207)
1 - @Aspect Assistant#2405 (1479500542832021527)