Summary — App Support ticket (Owner: idontwannabehere_ / ID 1070832162540093531) Staff: peytonimo (687842651319435380) — claimed and closed ticket. Issue: - User created two characters for the "free gold" promotion but did not receive the gold. User asked for at least 100 gold and indicated this was for "parrot." Staff actions: - Requested screenshots of the characters' information in the “edit” section. - Provided eligibility requirements: • Original and well-written character info (more than one- or two-sentence answers) • Bot must have 0–3000 followers/following • No NSFW content • No AI-generated text or profile pictures • Bot must be public - Gave instructions to redeem Gold: go to profile → tap Gold amount in top-right → select redeem. - Suggested the user expand the character personality/background (more than one or two sentences) as a likely fix. Outcome: - User expanded the character details and then received the gold. User confirmed receipt and asked to close the ticket. Staff closed the ticket and confirmed resolution. No unresolved issues.