<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-hsulaiyu (1505483333302485042)
Ticket Type: APP_SUPPORT
Ticket Owner: 1021684599623000065
Created: 5/17/2026, 8:13:17 AM
Locked: no
Claimed: 665796139668340757
Messages: 29

AI Ticket Summary

Issue: User reported they could not successfully publish posts from the app — after tapping “share to aspect” the post would disappear. The behavior was intermittent and the user later observed it reliably occurred when attaching more than three photos (they can currently post only a single photo). Staff actions: h03p.l3ss requested a screenshot/recording, confirmed the user signs in with Apple ID, advised uninstalling/reinstalling the app (the user tried this twice), and collected the reproduction detail about >3 photos causing failure. With the user’s consent, the staff member escalated the issue to the Aspect team. Technical/other details: User authenticates via Apple ID; reinstall did not resolve the issue; reproducer appears to be multi-photo posts (over three). Final result: Ticket was escalated to the product/team for further investigation and the initial support ticket was closed by h03p.l3ss. No fix confirmed yet; staff noted a follow-up ticket will be opened later to check whether the issue persists.

This is the start of #ticket-appsupport-hsulaiyu channel. Hello @hsulaiyu! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello, I’d like to ask why I can’t make a post anymore on my account? I can still create a post, but after I tap “share to aspect”, nothing happens, and the post I just created will be gone Is there a bug or something? Please help, thank you @hsulaiyu
Hi, thanks for reaching out for support.
are you able to provide a screenshot/screen recording please and thank you 🙂 Okay I’ll show you in a minute Well, it just suddenly went back to normal! But when the problem happens, after I tap on “share to aspect”, my post just won’t appear. This happens from time to time I will try to record it when it happens again
Thank you! Oh now it stopped working! Seems like if I put more than three photos at once it will not show @hsulaiyu

thank you for sharing, i appreciate it.
do you know your log in for the app if you were to be asked to uninstall it and reinstall?
such as, have you signed in with your apple ID as opposed to creating the account yourself with an email and password? I used my Apple ID to sign in I used my Apple ID to sign in okay have you tried uninstalling and reinstalling and logging back in to the account? Oh yes, I’ve tried that But as it happens, it didn’t solve my problem Should I try it again? i would try it again and just try adding a post again @hsulaiyu I uninstalled the app and reinstalled it again But the problem persists, I can’t make a post Now I can only make a post with one photo. okay! thank you for confirming. I will have to escalate this issue to the aspect team as it seems like a bug we can not fix.

@hsulaiyu
can you please confirm i’m okay to escalate it? Okay, thank you for the help! I confirm Thank you! i’ll escalate to the team now! 📢 @hsulaiyu your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail. Hi @hsulaiyu this ticket has been escalated, due to the ticket being escalated, i can close this initial ticket.
If there is any further issues, feel free to open another ticket, however with this current issue a follow up ticket will be opened for you after some time to check if the issue is still persisting.
Exported transcript automatically when the ticket was closed.
Top participants:
19 - @hsulaiyu#0 (1021684599623000065)
8 - @h03p.l3ss#0 (665796139668340757)
2 - @Aspect Assistant#2405 (1479500542832021527)