<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-hsulaiyu (1505483333302485042)
Ticket Type: APP_SUPPORT
Ticket Owner: 1021684599623000065
Created: 5/17/2026, 8:13:17 AM
Locked: no
Claimed: 665796139668340757
Messages: 27
This is the start of #ticket-appsupport-hsulaiyu channel. Hello @hsulaiyu! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello, I’d like to ask why I can’t make a post anymore on my account? I can still create a post, but after I tap “share to aspect”, nothing happens, and the post I just created will be gone Is there a bug or something? Please help, thank you @hsulaiyu
Hi, thanks for reaching out for support.
are you able to provide a screenshot/screen recording please and thank you 🙂 Okay I’ll show you in a minute Well, it just suddenly went back to normal! But when the problem happens, after I tap on “share to aspect”, my post just won’t appear. This happens from time to time I will try to record it when it happens again
Thank you! Oh now it stopped working! Seems like if I put more than three photos at once it will not show @hsulaiyu

thank you for sharing, i appreciate it.
do you know your log in for the app if you were to be asked to uninstall it and reinstall?
such as, have you signed in with your apple ID as opposed to creating the account yourself with an email and password? I used my Apple ID to sign in I used my Apple ID to sign in okay have you tried uninstalling and reinstalling and logging back in to the account? Oh yes, I’ve tried that But as it happens, it didn’t solve my problem Should I try it again? i would try it again and just try adding a post again @hsulaiyu I uninstalled the app and reinstalled it again But the problem persists, I can’t make a post Now I can only make a post with one photo. okay! thank you for confirming. I will have to escalate this issue to the aspect team as it seems like a bug we can not fix.

@hsulaiyu
can you please confirm i’m okay to escalate it? Okay, thank you for the help! I confirm Thank you! i’ll escalate to the team now!
Exported transcript automatically when the ticket was closed.
Top participants:
19 - @hsulaiyu#0 (1021684599623000065)
7 - @h03p.l3ss#0 (665796139668340757)
1 - @Aspect Assistant#2405 (1479500542832021527)