Summary — App Support ticket (Owner: 1054078137677381724) Claimed/Closed by: 1012012939315789865 Staff involved: scarlet.gh2, peytonimo, destructively__ User issue - Reported that gold (the in-app payout for creating characters) is not being awarded when they create characters. User said they made multiple characters and sent a video and screenshots showing the characters. What staff did - Reviewed the video/screenshots and walked through eligibility requirements for the gold program: - Character must be original and well-written (bio/personality) - No NSFW content - No AI-generated images or text (profile picture must not be AI) - Account/bot must be public - Followers/following must be between 0–3000 - Suggested edits: expand/flesh out bio and personality, remove NSFW-flagging language (examples called out: “sadistic”, “psychological torture”, kidnapping, words like “Death”), replace profile picture if it contains words, confirm no AI-generated content. - User made changes (new character, removed flagged wording, changed profile pic) but still did not receive gold. - Staff then advised that gold distribution can be delayed (hours to days) due to server processing; noted a prior bug that caused delays but said the issue is fixed and asked the user to wait 1–3 days. Staff instructed to reopen a new ticket for escalation if gold is not received after that period. Final result / status - Issue unresolved at close: user had not yet received gold by the time the ticket was closed. Staff provided troubleshooting steps and a timeline to wait (1–3 days) before opening a new ticket for escalation. The user indicated they may try another app. Important technical details - Eligibility requirements reiterated above (original/well-written content, no NSFW, no AI images/text, public bot, 0–3000 followers/following). - Possible automatic flagging for NSFW content or visible words in profile images; AI-detection can remove content from the gold program. - Gold distribution can be delayed while servers process creations; staff advised waiting up to 1–3 days before escalating. If further action is needed - If gold is not received after 1–3 days, open a new support ticket so staff can escalate to the team.