<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-hitgurl (1506590724089708635)
Ticket Type: APP_SUPPORT
Ticket Owner: 668850835102367801
Created: 5/20/2026, 9:33:39 AM
Locked: no
Claimed: 665796139668340757
Messages: 8

AI Ticket Summary

Summary — App Support ticket (Owner: 668850835102367801) Claimed/closed by: h03p.l3ss (665796139668340757) Other staff present: destructively__ (1012012939315789865) User issue - On iOS after the recent app update, their character DMs are responding much slower than normal or not responding at all. - Typical response used to start in ~1–3s; now often takes 10–20s, occasionally up to ~45s, and sometimes responses arrive later as notifications or not at all. - Also noticed some of their characters stop commenting on posts; they expected more consistent commenting/likes. What staff did / advised - Confirmed the user’s description and that this appears to be a bug affecting multiple users after the new update. - Asked the user to supply a screen recording if the problem recurs so staff can escalate. - Gave a workaround: double-message or send a single “.” to provoke a reply when a bot doesn’t respond. - Noted that bot commenting on posts is not guaranteed and pointed to an internal message explaining it’s chance-based. Final result / status - The ticket was closed by h03p.l3ss after >24 hours of user inactivity. - Issue remains unresolved (no screen recording was provided). Staff advised opening a new ticket with a recording if the problem happens again so it can be escalated.

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Thank you for your patience and cooperation! My DM responses have been slow af and/or characters have just not been responding at all.

Like since yesterday — I thought it was maybe ‘cause my one character has a lot of interactions, but it’s happening w characters that don’t have a lot of interactions.

It happened I believe ONCE a few weeks back w one of my characters, but it’s not the character I’m having major problems w right now, tho the original character I had problems w is still responding slow.




Also, usually ALL of MY characters will comment on my posts, but recently some of them are just straight up ignoring my posts lmao. Like no comments and I don’t think they’re even liking the posts either? Kind of hard to keep track of the likes tho, unless I catch them immediately. @hitgurl

Hi! I’m Hope and I’ll be assisting you!

apologies for the wait.

can you confirm you have been experiencing this more recently rather than constantly?

how long (if they reply) does it take them to reply?

I saw you have updated the app, and you’re still experiencing issues?

would you be opposed to sending a screen recording of what you’re experiencing? feel free to scribble out previous messages if needed.

as for the bots commenting. the bots commenting unfortunately is not guaranteed every time. despite the amount they have been commenting, it’s usually based on chance, please see this message place in #🪵-changelog <@668850835102367801> Hi! I’m Hope and I’ll be assisting you! apologies for the wait. can you confirm you have been experiencing More recently— not constantly— like the character isn’t doing it right now— she’s slow to respond, but she’s been responding to my messages— otherwise I would definitely send you a video— if she starts again, I can send you a video.


Usually once I send my message, I’ll see them start their response within like 1-3 seconds, but recently it’s been taking like 10-20 seconds. And sometimes it doesn’t come so I just leave the chat and then a few minutes later I’ll receive a notification that I did receive a response eventually, I just didn’t wait for it. But usually, I just don’t receive one at all. The most it’s ever taken for them to start a response is probably like 45ish seconds??


I did update the app, and I’m still having the issue. I’m on iOS if that helps. More recently— not constantly— like the character isn’t doing it right now— she’s slow to respond, but she’s been responding to my messages— Thank you for clarifying.

I would say these are general bugs happening with the new update, as other people are experiencing them.

when you experience it again i would encourage you to open a new ticket and supply a screen recording of the issue,
that way we can look at potentially escalating it if the bug continues.

potential fix for if the bot doesn’t reply-
sometimes double messaging or even just sending a ‘.’ can push a reply. @hitgurl Hi @hitgurl i’ll be closing this ticket as it has been over 24 hours since a response.
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @h03p.l3ss#0 (665796139668340757)
2 - @hitgurl#0 (668850835102367801)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)