<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-h03pl3ss (1506465347560276158)
Ticket Type: APP_SUPPORT
Ticket Owner: 665796139668340757
Created: 5/20/2026, 1:15:27 AM
Locked: no
Claimed: 250238632433156097
Messages: 10

AI Ticket Summary

Summary: - Issue: Ticket owner (665796139668340757) reported that after creating a character their Gold did not appear / was not claimable. - Staff response (blue.hue): - Instructed the user to redeem Gold from their profile: open profile → tap the Gold amount in the top-right → choose the redeem option. - Noted a disclaimer that Gold has been buggy recently and may not appear immediately. - Explained two alternative ways to get Gold: invite friends, or purchase Gold in-app (profile → gold bar in top-right → select purchase packs). - Provided eligibility requirements for the character-creation reward: original/well-written character; bot must have 0–3000 followers/following; no NSFW content; no AI-generated text or profile pictures; bot must be public. - Other actions: The ticket owner also gave internal guidance about pinging users on responses and closing after ~24 hours of no reply; staff acknowledged. - Final result: Staff provided instructions and eligibility criteria. There is no confirmation in the thread that the user successfully received or redeemed the Gold. The ticket was closed by staff (250238632433156097).

This is the start of #ticket-appsupport-h03pl3ss channel. Hello @Hope♡Community Manager♡! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trainee Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! @blue | Helper
(this is your training ticket, feel free to jump in when you can)

I created a character and my gold hasn’t shown up. where is it? Hi @Hope♡Community Manager♡,

Thanks for reaching out!

If your character is eligible, you can claim your Gold in your profile.

Go to your profile, tap the Gold amount in the top-right corner, and you should see the option to redeem your Gold.

⚠️ Disclaimer: Gold has been a bit buggy recently, so it may not appear immediately. is there any other ways i can get gold that aren’t character creation? Yes, two other ways:

1. Invite friends to the app.

2. You can now purchase gold within the app
----> go to your profile ----> click the gold bar in the top right corner ----> there should be options available for different packs to purchase gold. okay. and how do i know if ive met the requirements for the gf in character creation? Your character must meet the following requirements:
• Original and well-written
• The bot must have 0–3000 followers/following
• No NSFW content
• No AI-generated text or profile pictures
• The bot must be public great— you would then follow this up with the whole “is there anything else i can help you with or am i free to close the ticket”
if they don’t respond within 24ish hours, feel free to just close the ticket.

we also usually ping them in every message (as tickets don’t send notis) so they’re aware there ticket has been responded to. (you didn’t need to ping me multiple times, i’m just stating)

any questions? Copy, I’ll make sure to actually hit ‘reply’ to their last message in the thread.

No questions, thank you! 🫡 great! feel free to close the ticket when ready!
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @h03p.l3ss#0 (665796139668340757)
4 - @blue.hue#0 (250238632433156097)
1 - @Aspect Assistant#2405 (1479500542832021527)