<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-flexelsson (1509575292421935176)
Ticket Type: APP_SUPPORT
Ticket Owner: 265991380181057546
Created: 5/28/2026, 3:13:16 PM
Locked: no
Claimed: 160655903031427072
Messages: 6

AI Ticket Summary

Ticket type: App Support Owner: 265991380181057546 Claimed by: 160655903031427072 (rimor) Closed by: 1012012939315789865 Summary: - Issue: User (flexelsson) was logged out and could not sign back in with the Google account they previously used; the app's Google sign-in flow did not present the correct account. User noted they have a premium subscription and was concerned about access. - User troubleshooting: Uninstalled the app, cleared cache and data, and reinstalled — no effect. Later forced/selecting the correct Google account in their browser, which allowed them to sign in successfully. - Staff response: rimor confirmed the account access was restored and explained that the account-selection behavior is controlled by the operating system/browser Google sign-in flow (not the app), so it’s outside Aspect’s control. rimor offered further help and asked to close the ticket. - Outcome: User regained access by selecting the correct Google account in their browser. Ticket was closed. Important technical note: - Google account selection during OAuth/Sign-in is handled by the OS/browser Google sign-in mechanism; apps may not be able to override the account presented.

This is the start of #ticket-appsupport-flexelsson channel. Hello @Flexelsson! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi, ive been logged out of my account, and it threw me onto the initial login screen. clicked login with google account, but it didnt let me choose the correct account that ive previously used. ive uninstalled, cleared cache and data, and reinstalled the app, to no avail. Annoying since i have the premium subscription. Any solutions here? Hi, update - forced the correct google account in my browser and it suddenly worked. But still an issue you may want to look into 🙂 Hey there,

I’m glad to hear that you were able to access your account! Regarding the requirement to log in to the correct account in your browser to access it, while I’d like to pass this feedback to the team, it’s actually a design feature of the operating system itself, not the app. Therefore, it’s beyond Aspect’s control. Is there anything else I can do to help you, or can I close this ticket? @Flexelsson (sorry, forgot to reply to your message to get you pinged)
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @rimor#0 (160655903031427072)
2 - @flexelsson#0 (265991380181057546)
1 - @Aspect Assistant#2405 (1479500542832021527)