<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-emilygrace0485 (1503363735639687311)
Ticket Type: APP_SUPPORT
Ticket Owner: 1370542748675080222
Created: 5/11/2026, 11:50:45 AM
Locked: no
Claimed: 1012012939315789865
Messages: 13

AI Ticket Summary

Summary — App Support ticket (owner: emilygrace0485 / ID 1370542748675080222) - Issue reported: User says direct messages disappear from the DM screen after opening and that they receive no replies from some accounts. - Staff actions: Staff (destructively__, ID 1012012939315789865) asked for proof (screenshots/video) but the user could not provide them immediately (was driving). Staff advised safety and waited. Later, staff provided troubleshooting steps: ensure the app is updated, clear the app cache (offered platform-specific help if user says iOS or Android), and uninstall/reinstall the app (reminded user to know account credentials). Staff also requested about 3 screenshots and a short video if the issue persists so the team can reproduce it. - Technical details to try: update app to latest version; clear cache (platform-dependent); uninstall and reinstall (warn about remembering credentials); supply 3 screenshots + video showing the disappearing messages. - Final result / status: No confirmation that the user performed the suggested steps and no screenshots/videos were provided. The issue remained unresolved in the conversation before staff closed the ticket. If reopened, staff will need either the user’s OS and confirmation they tried the steps or visual proof to escalate.

This is the start of #ticket-appsupport-emilygrace0485 channel. Hello @Emily Grace🖤👻! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! @Emily Grace🖤👻

Hi Emily, what can I do for you today? 🙂 I think my app is bugging. I can’t see my messages on the dm screen they disappear after it’s been opened and no replies from some accounts I think my app is bugging. I can’t see my messages on the dm screen they disappear after it’s been opened and no replies from some accounts Can you please provide some proof of the issue at hand? I can’t at the moment. Can you fix it without the screenshots? I’m just driving and I’m just driving and Don’t worry, safely and we’ll talk once you stop! @Emily Grace🖤👻

Hallo, any updates on this issue? It’s still the same way If you can please do / verify these things:
- Verify if your app is updated to the last version.
- Clear cache (if you need help just let me know if you’re on IOS or Android)
- Uninstall and install the app again (please make sure you know your account credentials so you don’t lose the account) If that doesn’t work can you send me about 3 screenshots and a video showing the issue? It’s better to have the more proof so the team can see the issue. @Emily Grace🖤👻 ^
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @destructively__#0 (1012012939315789865)
5 - @emilygrace0485#0 (1370542748675080222)
1 - @Aspect Assistant#2405 (1479500542832021527)