The user reported not receiving the 300 gold reward after creating three characters, despite following the in-app prompt, and threatened to delete the app if the issue was not resolved. Staff asked the user to provide screenshots of the prompts used. They clarified that the user should open each character, select **Edit**, and screenshot the section showing the prompts. The user appeared confused about these instructions. No screenshots, troubleshooting beyond this clarification, or confirmed resolution were documented before the ticket was closed.