Summary — App Support ticket (owner: 1126171690930556929) - User issue: Unable to create posts in the app since yesterday. Text-only posts appear to work, but posts with images/media do not publish. User has paid for premium (£30) and is unhappy they cannot use paid features. - Troubleshooting performed by staff (destructively__ and blue.hue): - Asked when issue began and checked logs for similar reports. - Instructed user to reinstall the app and to offload the app (user already reinstalled). - Asked user to switch from Wi‑Fi to mobile data (user tried; no change). - Asked user to try a text-only post (user confirmed text posts worked). - Staff noted this appears to be a known bug affecting media uploads for multiple users and recommended waiting for a future app update; suggested trying not to open the app for 24 hours and retrying. - Staff also advised the user they may request a refund through their payment provider if desired. - Final outcome: No technical fix was available in-chat. Text-only posting works; media uploads remain broken for the user. Staff concluded the issue must be resolved by an app-side bug fix/next update. Ticket was closed by destructively__ (1012012939315789865). User remains dissatisfied and reported the problem persisted after waiting. - Important technical details: problem appears limited to media (photo) uploads; reinstalling the app, switching networks, and offloading did not resolve it.