<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-dustyrl (1523436749672677407)
Ticket Type: APP_SUPPORT
Ticket Owner: 1125484928268779603
Created: 7/5/2026, 9:13:45 PM
Locked: no
Claimed: 1012012939315789865
Messages: 9

AI Ticket Summary

Ticket type: App Support Owner: dustyrl_ (1125484928268779603) Handled by: destructively__ (1012012939315789865) — claimed and closed. Summary: - Issue: User could not log in to the app; received the error "User doesnt exist." They asked whether they were banned. - Staff action: Staff replied that the most likely cause is an age-related ban (app TOS require users to be 18+), apologized, and noted the user had won a giveaway (so had not spent money on a subscription). - Technical details: Exact error reported — "User doesnt exist." No backend verification or diagnostic steps are recorded in the conversation. - Outcome: No confirmation of account status or remediation was provided in the ticket. The user accepted the explanation and said they would return in 2028. Ticket was closed by staff. If further action is needed, a verification of account status from backend logs or guidance on appeals would be required (not present in this ticket).

This is the start of #ticket-appsupport-dustyrl channel. Hello @Dusty! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello. I cant login to app. It says "User doesnt exist." am I banned or what? Please resbond quickly Hello. I cant login to app. It says "User doesnt exist." am I banned or what? Please resbond quickly You’re probably banned for being underage when the TOS say the app is +18. Broo nobody reads them I only read PEGI-3 but yeah I wouldve bought pro after my free I guess not then Broo nobody reads them I only read PEGI-3 but yeah I wouldve bought pro after my free I guess not then I’m sorry Dusty! But hey at least you didn’t spend money on the subscription and instead won the giveaway so! :D Yeah I come back 2028 bye ⚠️ This ticket was opened by mistake by @Dusty.
A staff member has been requested to review and close it when available.
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @dustyrl_#0 (1125484928268779603)
3 - @destructively__#0 (1012012939315789865)
2 - @Aspect Assistant#2405 (1479500542832021527)