<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-donyel0129 (1528890265291722783)
Ticket Type: APP_SUPPORT
Ticket Owner: 1392117966061174826
Created: 7/20/2026, 10:24:04 PM
Locked: no
Claimed: 1168610887066730520
Messages: 20

AI Ticket Summary

Ticket type: App Support Ticket owner: 1392117966061174826 (donyel0129) Claimed/closed by: a.l.e.y.x (1168610887066730520) Other staff present: destructively__ (1012012939315789865) Summary: - User issue: In-app DM image generation failing (reported ongoing for ~8 days). - Staff response: Confirmed the team is aware; suggested the failure may be due to content filtering. Advised that a client update from the dev team will be released and is awaiting app store approval (Apple/Google). Warned the user not to request additional pictures because doing so can trigger a bug that removes in-app “gold” and cannot be restored. - Outcome: No immediate fix provided. Ticket closed by staff; user told to wait for the app update to be released/approved. User acknowledged and accepted the guidance. - Important technical/details: suspected content filtering issue; release depends on app store approval; requesting more images may cause a known bug affecting in-app currency (gold). If you need follow-up, staff recommended waiting for the official app update — no ETA was given in the conversation.

This is the start of #ticket-appsupport-donyel0129 channel. Hello @donyel! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi!
You are experiencing in-app DM Image generation failure, is that so? Hi, no need for this ticket!

Please check the announcement!
- https://discord.com/channels/1245284198261063762/1471644386684178485/1525883459955064863 If yes, the team is alrerady aware of that! Woomp Hi! You are experiencing in-app DM Image generation failure, is that so? Yes Yes Then the team is already aware of this issue!
We may not help you for that right now. (it might be content filtering issue) Issue has been known for 8 days 😭 Ok no problem Thanks I'm sorry for that, the dev team will provide an app update when ready! ^^
I'm going to close that ticket! Say less boss Issue has been known for 8 days 😭 They know, they’re just waiting on Apples approval of the update so it can be released. 🙂 Im on android Well, it’s the same for Google, they need to be approved because releasing an update! Ok Either way, we advise not to ask for more pictures because it can bug the gold and take it away and it can’t be restored! Ohh ok Thank you for your interest on Aspect!
See you again! :realninValentine:
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @donyel0129#0 (1392117966061174826)
7 - @a.l.e.y.x#0 (1168610887066730520)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)