<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-desolationise (1525976130568589372)
Ticket Type: APP_SUPPORT
Ticket Owner: 698563753268084806
Created: 7/12/2026, 9:24:20 PM
Locked: no
Claimed: 687842651319435380
Messages: 19

AI Ticket Summary

Summary — App Support ticket (July 12–17, 2026) - User: desolationise (698563753268084806) - Staff: peytonimo (687842651319435380) — claimed and closed ticket Issue - The user did not receive in-app gold for a character(s)/prompts and requested support. Staff actions - Requested screenshots of the affected characters, their prompts, and a specific section of the user profile to investigate. - Reviewed one example provided and suggested the character bio might not meet the app’s “original and well written” requirement; recommended making the bio two sentences or longer. - Asked whether the user used AI to create prompts (possible detection/reward-block reason). - Contacted the Aspect team to check for a potential bug. - Asked the user to send screenshots of other characters and to report back after updating the bio. User responses / current state - User supplied one example screenshot, stated they wrote the bio themselves, and indicated they will provide other screenshots later (after work). - No confirmation in the ticket that the bio change or additional screenshots resulted in gold being granted. Final result - Unresolved / awaiting further user-provided screenshots and confirmation. Staff has engaged Aspect for further investigation.

This is the start of #ticket-appsupport-desolationise channel. Hello @desolationise! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! @Peyton | Moderator Hi @desolationise ! Could you send screenshots of your characters and their prompts so i can further investigate why you didnt recieve your gold? 🙂 this is one for example Could you also send a screenshot of this section of your profile please? 🙂 @desolationise @Peyton | Moderator @Peyton | Moderator Hi @desolationise ! The only thing I can guess that would be the issue with this Character is maybe the bio not meeting the “original and well written” requirement, so maybe you could try fixing that? Otherwise, my best guess is that character could be bugged. Could you send screenshots of your other characters as well so I can look over those in hopes to get you gold from something else? 🙂 also, if you fix that bio, could you update me if it fixed it? this is one for example I’m also getting in touch with the aspect to figure out potentially why this character didn’t receive the gold! 🙂 is this a better bio? Maybe you could try making it 2 sentences or longer if that didn’t work?

Also another question, did you utilize AI to assist with making any of your prompts? There’s some consistences that seem as though it could have that maybe the app caught and not rewarded the gold for that reason. 🙂 @desolationise no i wrote it myself lol No worries! As per my last messages, Could you send screenshots of your other characters as well so I can look over those in hopes to get you gold from something else? Also, if you updated your bio could you send the updated bio as well as if it rewarded the gold after that or not. I would like to help you get the gold one way or another! @desolationise i’ve been at work, i’ll look tonight x Okay ! @desolationise
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @peytonimo#0 (687842651319435380)
8 - @desolationise#0 (698563753268084806)
1 - @Aspect Assistant#2405 (1479500542832021527)