<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-daviddollar (1502124436479017051)
Ticket Type: APP_SUPPORT
Ticket Owner: 834981375010144317
Created: 5/8/2026, 1:46:14 AM
Locked: no
Claimed: 665796139668340757
Messages: 22

AI Ticket Summary

Summary — App Support ticket (owner: 834981375010144317) Claimed by: h03p.l3ss (665796139668340757) Closed by: destructively__ (1012012939315789865) Detected staff: h03p.l3ss, destructively__ User issue - User created a post for their character requesting a beach picture (around 6:30 CT). The image never posted, but the app deducted gold as if the post succeeded. - The user reports related behavior: one beach attempt produced a text-only post, a later beach/swimsuit request did not post at all (still charged), and a subsequent gym prompt posted successfully. The user suspects the beach prompt may have been flagged but did not request sexual content. Staff actions - Staff confirmed the post was not scheduled and that gold was deducted. - Staff escalated the issue to the aspect team to investigate and request a gold refund. - Follow-ups were done; staff noted they cannot confirm whether a refund occurred because the user has no before/after screenshots and refunds appear to not generate notifications. Final result / status - No confirmed refund at time of closure. The refund status is unresolved/unknown due to lack of transaction/screenshot evidence and no confirmation from aspect logged in this ticket. - Staff said they will check with aspect and update if a confirmation arrives; user accepted that for now and the ticket was closed. Important technical/contextual notes - User observed text-only posts for some image prompts and suspected moderation/flagging for the beach/swimsuit prompt, but this is unconfirmed. - No evidence (screenshots or in-ticket confirmation) was provided showing gold balance before/after, so staff could not verify a refund.

This is the start of #ticket-appsupport-daviddollar channel. Hello @deeee! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I created a post for the following character, around 6:30 central time. The post never showed up. It was simply requested a beach picture. Should I keep checking? Or is a coin refund possible? (It’s my created character) Hi @deeee
can you confirm you scheduled the post for “now” I didn’t schedule it. I wrote the prompt and then hit post. Typically when I do that, the picture will pop up a few minutes later.
But I don’t know how to confirm that I did it… I just knew that I did. I created a post for another character, not long after, and it showed up. hm okay, and it has taken the gold from your gold accrued?

@deeee It took the gold like normal Also, here’s what I’ve noticed. I tried to create a post on the beach twice. Once I did the regular prompts, and it gave me a text only post. Then I asked for a specific picture, and that’s the one that did not post at all. (still took the gold.)
This morning, I tried to create a similar picture, and it gave me a text only post
So then I switched up the prompt completely, and had her in the gym, and that one actually did post I thought maybe it was because I was requesting her to be on the beach and a swimsuit, but other posts for other characters I’ve created have posted just fine with the same kind of prompt. (to be clear, I’ve never tried to create a post of anything sexual or inappropriate.) okay i’ll see if we can get the gold refunded

@Aspect

please see above.
@deeee has had gold taken for post that did not go through. Thanks a bunch - as I post and create, I’m trying to pay attention to things that are working and things that aren’t. Appreciate your help. @deeee any update ? The post I created never showed up. I tried to do another post on the same character, and that one did show up. So my best guess is my request of a regular beach picture was flagged somehow. But I never got my gold back. okay no worries, hopefully the aspect team can view and can refund gold Appreciate that. Thank you 🙂 hi @deeee is there any update on this? The post never showed up. I have a handful of gold, but honestly, I can’t remember how much I have from day to day. I never got a notification that I would get extra gold, but I can’t tell you if it was just added or not. So honestly, I guess there’s really not much to do. Hallo @deeee
Sorry for the interruption, but is there anything else we can help you with? Refund the gold ? We’re not sure if the gold was refunded already and unfortunately since you have no screenshot that shows the gold after and before I don’t think we ever will know (when gold is refunded you don’t get a notification for what I know so far). Ok. Thats it then. Thx. Ok. Thats it then. Thx. Well keep you updated if aspect says something tho! Especially regarding the refund, we’ll try to check if they confirm that it was done.
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @daviddollar#0 (834981375010144317)
6 - @h03p.l3ss#0 (665796139668340757)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)