<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-cenixcl (1509724270727528572)
Ticket Type: APP_SUPPORT
Ticket Owner: 1303228111231520810
Created: 5/29/2026, 1:05:15 AM
Locked: no
Claimed: 687842651319435380
Messages: 12

AI Ticket Summary

- Ticket type: App Support - Owner: 1303228111231520810 - Claimed/Closed by: peytonimo (687842651319435380) - Staff involved: rimor (160655903031427072), peytonimo (687842651319435380) Summary: - User report: The user created 4 characters ~50 minutes earlier and did not receive the expected gold. They said they do not remember other accounts and confirmed this is the account in question. - Staff actions: rimor asked the user to provide screenshots of each character from the edit-character page and listed the criteria required for characters to grant gold: - Original and well-written - Bot must have 0–3000 followers/following - No NSFW content - No AI-generated text or profile pictures - Bot must be public rimor also noted an ongoing, similar bug and linked an internal PTB thread for investigation: https://ptb.discord.com/channels/1245284198261063762/1471644386684178485/1509222217874145440. The user confirmed they meet the criteria and spoke Spanish. rimor indicated they would close the ticket and provide updates when available. Before closing, peytonimo reiterated the request for screenshots to verify the prompts and compliance in case this is not the bug. - Outcome: No screenshots were provided in the ticket. The issue remains unresolved; staff are investigating a possible wider bug and have requested screenshots to proceed. The ticket was closed by peytonimo, with staff planning to update the user when there is new information. Notes: - No technical resolution was reached in the conversation.

This is the start of #ticket-appsupport-cenixcl channel. Hello @🦝Cenix_CL🦝! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello, very glad, about 50 minutes ago, create 4 characters and I do not get the gold, I do not remember the other accounts, this is one. 💖 Hello, very glad, about 50 minutes ago, create 4 characters and I do not get the gold, I do not remember the other accounts, this is one. 💖 Hey there,

To receive gold, your characters need to meet certain requirements. To help us investigate, can you share screenshots of them from the editing page?

Your character must meet the following requirements:
• Original and well-written
• The bot must have 0–3000 followers/following
• No NSFW content
• No AI-generated text or profile pictures
• The bot must be public I comply with all that. https://tenor.com/view/blaugranas-deniimsaks-salsa-dance-salsa-dancing-dance-stantwt-gif-13190162924761610218 I comply with all that. I’d still appreciate the screenshots, as they’re essential for us to dig deeper into this case. However, we’re already looking into a similar issue where characters aren’t giving out gold, which might shed some light on what’s happening. You can check it out here: https://ptb.discord.com/channels/1245284198261063762/1471644386684178485/1509222217874145440 Thank you and sorry for my lack of English, I speak Spanish. Jaja Thank you and sorry for my lack of English, I speak Spanish. Jaja It's alright, I was able to understand you without problems hahaha Thank you hahaha🫰 Thank you hahaha🫰 I'll close this ticket, and as soon as we get an update on the issue, we'll let you know, ok? @🦝Cenix_CL🦝 ^ Hi @🦝Cenix_CL🦝 ! Before this is closed id like to first see the screenshots of the characters you created in their edit character section. So we can see the prompts you used and if they meet the criteria ! 🙂 in the chance that it’s not a part of the bug !
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @cenix_cl#0 (1303228111231520810)
5 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @peytonimo#0 (687842651319435380)