<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-brenna0955 (1525238551544070165)
Ticket Type: APP_SUPPORT
Ticket Owner: 1327030864403763281
Created: 7/10/2026, 8:33:28 PM
Locked: no
Claimed: 1168610887066730520
Messages: 9

AI Ticket Summary

Summary — App Support ticket (Owner: brenna0955 / ID 1327030864403763281) Staff: a.l.e.y.x (claimed/closed: 1168610887066730520) User issue - In DMs, a character's photo messages either did not arrive or appeared as a non-working link to a "fotor" account. - Device: iPhone 17, iOS 26.5.1. User has a Pro account (Brenna122). Staff actions - Asked the user to update the app from the App Store and confirm behavior after updating. - Responded to a follow-up question about whether characters later initiating messages (after saying “I will text you later”) is roleplay or a bug. Final result - User discovered the app was not fully updated, updated it, and reported the photo delivery issue is now resolved. Ticket closed by staff. - Regarding the follow-up question about characters initiating later messages: staff could not confirm whether that is a bug or intended behavior; some members reported occasional occurrences but it remains unconfirmed. Important technical details / notes - Problem was resolved by updating the app on iOS 26.5.1. - No further reproduction steps, logs, or developer confirmation were provided for the secondary behavior (delayed/initiated messages).

This is the start of #ticket-appsupport-brenna0955 channel. Hello @Brenna 🖤! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello! In a dm a character has been trying to send me photos but I either get nothing, or a link to a random fotor account (the link does not work).
I have a pro account. Brenna122
I’m using an iPhone 17, iOS 26.5.1

Please let me know if you need anything further from me Hello! In a dm a character has been trying to send me photos but I either get nothing, or a link to a random fotor account (the link does no Hello! Thank you for reaching us out for your problem! I understand the frustration that you can have from this bug.
Have you updated the application from your phone app store? (Google Play Store for Android or App Store for iOS)
If not, please make sure to do it!
If you did and the app still show the same bug (which you can tell us), a better qualified staff member will be assisting you! We will reach you out as soon as possible! :realninHaha: Well, please forgive me for such a rookie mistake, I thought my app had been fully updated and it was not. Working now! I apologise for taking your time! Well, please forgive me for such a rookie mistake, I thought my app had been fully updated and it was not. Working now! I apologise for taki That's absolutely okay, and I am glad we could help you! Do you need any further help concerning anything? No, I don’t think so. Although if you don’t mind- I also have in DMs where the character will say, “I will text you later” etc and they do not. Is that just role play or a bug? No, I don’t think so. Although if you don’t mind- I also have in DMs where the character will say, “I will text you later” etc and they do n I personally never had the characters initiating new conversations after saying those kinds of goodbyes. However, I noticed some members did claimed that sometimes it happens, but I can't confirm it. Ok, thanks very much! I was just wondering 🤣 again I appreciate your time Of course. If that's all, I will be closing this ticket, thank you for using Aspect! :realninValentine:
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @brenna0955#0 (1327030864403763281)
4 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)