<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-brazyspirit (1503779932646412369)
Ticket Type: APP_SUPPORT
Ticket Owner: 544154068839432234
Created: 5/12/2026, 3:24:35 PM
Locked: no
Claimed: 1012012939315789865
Messages: 20

AI Ticket Summary

Summary — App Support ticket (Owner: 544154068839432234) Claimed/Closed by: destructively__ (1012012939315789865) Issue: - User reported that characters stop replying in the app (no responses) for the past day or two. Problem occurs across three different accounts. Technical details / troubleshooting already performed: - User is on the latest app version. - User cleared cache (offloaded) and uninstalled/reinstalled the app — these did not resolve the issue. - Staff requested screenshots/screen recordings to escalate; user confirmed the issue affects three accounts but did not provide screenshots in the conversation. Staff actions: - Verified basic troubleshooting steps (update check, clear cache, reinstall). - Requested visual evidence for escalation. - Escalated the issue to the team for further investigation. Final result: - Issue was escalated to the engineering/support team. No in-ticket resolution was provided before closing; user acknowledged and thanked staff. Further follow-up is pending from the escalated team.

This is the start of #ticket-appsupport-brazyspirit channel. Hello @em! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi! i've been having issues the past day or two where characters on all of my accounts just stop replying. i've deleted the app, logged out and in, sent multiple messages and no reply Hi! i've been having issues the past day or two where characters on all of my accounts just stop replying. i've deleted the app, log Check if you have the app updated! yep it's the latest version! Ok.
Have you tried to clear cache (offload) or uninstall and install it again? i have! i have! Okay! Please provide as many screenshots / screen recording as you can so I can escalate this issue further to the team. across 3 accounts [no text] Wait, I have the hr account.. :mochigrin: omg love that omg love that Got distracted sorry! Is the issue still occurring? yes it is! So you can confirm me that:
- clear cache;
- uninstalling and installing back;
- Checking if there’s an update.
Didn’t worked, correct? correct correct I will be escalating this issue now. thank you 📢 @em your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @brazyspirit#0 (544154068839432234)
9 - @destructively__#0 (1012012939315789865)
2 - @Aspect Assistant#2405 (1479500542832021527)