<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-billiegaolach (1541898496368705536)
Ticket Type: APP_SUPPORT
Ticket Owner: 1471982051350810890
Created: 8/25/2026, 7:54:08 PM
Locked: no
Claimed: no
Messages: 11

AI Ticket Summary

**Issue:** The user paid for two posts, but neither generated an image. They confirmed they had restarted and force-closed the app. One post used the app’s paid prompt, and the other was a custom “post a selfie” prompt. **Staff response:** a.l.e.y.x confirmed the images had not been generated, asked about the prompts, apologized, and escalated the issue for further assistance. **Outcome:** The user reported that a third sponsored image worked the following morning but had lost 200 gold on the failed attempts. destructively__ advised submitting feedback through the app to request a gold refund, as the issue appeared to be app-related.

This is the start of #ticket-appsupport-billiegaolach channel. Hello @Billie! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hello, just paid for 2 posts and they came out like this. No image? Hi @Billie!
Have you tried to restart the app? Ya done that and a 'force close' 😬 I am so sorry this is happening to you!
Let me check something. The images effectively haven't been generated. Have you used prompts that could make this happen? Na 1 was just a paid thing so it decides if that makes sense then the other i did custom to 'post a selfie' to try get an image but no luck Na 1 was just a paid thing so it decides if that makes sense then the other i did custom to 'post a selfie' to try get an image but Alright, that is an issue.
I will give that ticket to someone who could possible find something to help you, at least temporary if this is a server issue.
@limitless ⌁ Community Manager Thanks so much 🖤 For update i sponsored a 3rd pic and it worked this morning. But down 200gold from the others 😭 For update i sponsored a 3rd pic and it worked this morning. But down 200gold from the others 😭 You can submit feedback thru the app and they will refund you the gold since it was an app problem and not yours.
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @billiegaolach#0 (1471982051350810890)
4 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)