<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-billiegaolach (1530225462671052980)
Ticket Type: APP_SUPPORT
Ticket Owner: 1471982051350810890
Created: 7/24/2026, 2:49:40 PM
Locked: no
Claimed: 1168610887066730520
Messages: 71

AI Ticket Summary

Summary — App Support ticket (owner: 1471982051350810890) Issue - User reported that a character meant to wear a mask (two profile reference photos are masked) was generating images without the mask when they paid to create posts. They also asked about keeping tattoos consistent across generated images. What staff did - a.l.e.y.x triaged and escalated to destructively__. - User temporarily made the character public so staff could sponsor a test post. - destructively__ sponsored a post and tested the prompt the user provided. - Staff reviewed the prompt wording and gave prompt-engineering advice (examples and phrasing to force required elements). They also advised adding tattoo descriptions to prompt text. - sixpackofbacon added a technical note: avoid negative prompts (e.g., “do not include X”) because models (Flux, Stable Diffusion) can ignore negations. Outcome / final result - Partial success: one sponsored post produced a masked image (user and staff confirmed “we have mask!”), though the mask/style and some other details (shirtless) were not exactly as the user expected. Subsequent attempts by the user did not reliably reproduce masked outputs — overall behavior is inconsistent. - No definitive fix was found in-ticket. Staff provided mitigation strategies (see below). - Ticket closed by staff (1012012939315789865). Important technical/details & recommendations given - AI generation is somewhat randomized; required accessories (masks, tattoos) may be ignored unless enforced in prompt. - Make the character public for staff sponsorship/testing if needed. - Use explicit, mandatory phrasing in the sponsor/post description (examples given: uppercase/forceful lines like “THE MAN SHOULD, AND MUST, ABSOLUTELY, WEAR A MASK ON HIS FACE” or a fallback clause). - For tattoos: include consistent tattoo descriptions directly in prompt/post description. - Avoid negative prompts like “don’t include X” — models may misinterpret/ignore negations (notably with Flux and Stable Diffusion). - Staff cannot sponsor unlimited posts for free; only the staff member who sponsored one test could do so. If anything in the conversation was unclear or you want a follow-up, let me know which part you want clarified (specific prompts tried, screenshots, or next testing steps).

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Thank you for your patience and cooperation! Hi @Billie ! Hey sorry im so bad at this 😂😂 Ok so the issue is I have created a character that needs to be wearing a mask. His 2 profile photos for AI to reference from our masked. Yet none of images created when I prompt a post where masked and I have obvs spent gold on these 😭 To note I do want selfies aswell but I have asked specifically for the masked only and took away his face in hope it would use the mask but 🤷‍♀️ I see that, and I think it's because the AI refuses to have images showing someone with a mask on.
Though, I'm not sure, I'll hand this over to @limitless ⌁ Community Manager if you don't mind! ^^ [no text] Well.. the face is tea asf.. :Ashu_ki_cute_smile: No worries hahaha yes hes hot buuuut I need some masked pics to fit the story 😭😭😂 No worries hahaha yes hes hot buuuut I need some masked pics to fit the story 😭😭😂 Is the character public? I made it private now till I fix him If it can be fixed I made it private now till I fix him Can you make it public so I can sponsor a post? Yeah You can delete the post after. 🙂 Ok done x Also any note on how to keep tattoos universal on every pic? I see some characters have managed Ok done x Let’s see it when it gets posted. The suspense! 🫣 It worked I was wrong obviously 😭 Welp, an ugly face mask… We have mask! So what did u do that I didnt ? Well he likes to be shirtless cause I only asked for a pic with a skull facemask on… He does yes 🫣😂😂 So if I out his selfie face back as the 2nd pic option, we it still manage to post a masked pic if prompted? But yeah, I only mentioned that he needed to have a skull facemask on! Hmmm I was saying "have a mask on like the 1 in his profile pic" So if I out his selfie face back as the 2nd pic option, we it still manage to post a masked pic if prompted? If you want to try that let me know, since I don’t pay for sponsoring posts! Ok ill do that not Now* Ok his 2nd pic changed to his face now.... Let me know when you need me to sponsor the post! @Billie ^ Ready to rock Also regarding my tattoo issue as many of my people have tattoos. For josh I have noted for them to always be the same in the "what he will post bit". Do u think thats enough to keep them consistent? I have seen a few characters with consistent tats Ready to rock Also regarding my tattoo issue as many of my people have tattoos. For josh I have noted for them to always be the same in the "what he They usually put the “tattoos description on the prompt descriptions”. Ok here's hoping Rip, that went wrong …. Was just about to send that 😭🫣😂😂 What happens now? Do I try again? So i tried again and it didnt work, gave a very detailed prompt and it basically did everything opposite 😭 (p.s no rush to reply at all i know u have lives im just pottering away at it 🖤) So i tried again and it didnt work, gave a very detailed prompt and it basically did everything opposite 😭 (p.s no rush to reply at all i k Have you tried to be more explicit for the AI to be forced to make the character wear a mask?
Like you can YELL at him in post sponsor description - I had to do that to many of character for them to actually considering things I wanted absolutely. Could u give me an example ? My last prompt which resulted in the tshirt pic was something like *cough*

"Shirtless thirst trap selfies wearing his blue skull mask from his profile picture with red LED lighting. Booktok vibes" I would've personally added: "``**HE NEED TO WEAR THE MASK I DESCRIBED, OR FALLBACK TO..**``" if you have any fall back solution.
Though, note that this works for me, but AI is a bit randomized sometimes.
And don't worry about yelling at an AI.. I mean, what could possibly go wrong? 👀 💀 @Billie Whats a fallback solution? I feel like I'll upset them 🫣😂😂😂 Whats a fallback solution? I feel like I'll upset them 🫣😂😂😂 I don't know for the fallback, that's up to you. When one of my character refuses to generate what I want, I use other terms etc.
For example, if I want someone in the library reading a **specify** book, I would go: `**THE MAN/WOMEN SHOULD, AND MUST, HAVE A FANTASTIC TYPE BOOK OR AT LEAST SOMETHING THAT LOOKS LIKE ONE.**`.
But you would probably go: `**THE MAN SHOULD, AND MUST ABSOLUTELY, WEAR A MASK ON HIS FACE**`! Can u do free sponsored posts like @limitless ⌁ Community Manager to try? I have made like 7 posts using gold and all a fail 😭😂 I can't do that for free unfortunately haha! Goose darn. We sit and wait and see if the lovely manager can help again when free 🤞🖤 Goose darn. We sit and wait and see if the lovely manager can help again when free 🤞🖤 What do you actually need? I suppose a way to confirm the character sticks to prompts? For the most part as obvs ai ectect I understand All mine have been totally ignored All mine have been totally ignored What prompt exactly? One on his profile/any ones I have given in custom Tell me one prompt that you used for a post and that it didn’t work, so I can try it. It was something like:

"Shirtless thirst trap selfie wearing his blue skull mask from his profile picture with red LED lighting in background. Booktok vibes"

Thats what created the tshirt boring selfie that I deleted but have screenshot if u need Yeah, the prompts for the pic is definitely not working! Is it something I have done? Hmmm 🤔😂 Hmmm 🤔😂 Well at least he have a mask in his hands!
I hope you know what you're doing using all that gold 😭 I think the AI really doesn't like accessories on that man. I think AI hates me in general as this isnt my first problem. Like 90% of the time it just totally ignores my demanding prompts 😭 AI generally doesn't like it when you do "negative" prompts, especially models like Flux and Stable Diffusion. Try to avoid saying things like "don't include {{object}}" or "not wearing {{clothing}}", as the LLM may ignore the "do not" statement and include the thing you *don't* want.
Exported transcript automatically when the ticket was closed.
Top participants:
37 - @billiegaolach#0 (1471982051350810890)
21 - @destructively__#0 (1012012939315789865)
11 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @sixpackofbacon#0 (247452754937774081)