<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-aviannapeach777 (1548780731378045048)
Ticket Type: APP_SUPPORT
Ticket Owner: 949040777009434694
Created: 9/13/2026, 7:41:41 PM
Locked: no
Claimed: 1012012939315789865
Messages: 26

AI Ticket Summary

**Issue:** User reported being unable to receive images in DMs or sponsor posts, with the error occurring every time for approximately one week on an iPhone. **Staff response/actions:** Staff confirmed the issue also appeared when sponsoring a post and stated that developers were investigating. They collected troubleshooting details: the app is updated, reinstalling did not help, the user only installed it via the App Store, and the issue occurs consistently on iPhone. Staff asked the user to submit an in-app feedback form and later requested their app username, provided as “@avianna” (uncertain). **Outcome:** The user submitted feedback but reported no response and that the issue remained unresolved. No cause or fix was confirmed; staff advised that updates would be announced in the designated support channels once investigated and fixed.

This is the start of #ticket-appsupport-aviannapeach777 channel. Hello @SeraphinaV! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Error message for images. Can’t receive in dm or sponsor post Error message for images. Can’t receive in dm or sponsor post Does it show this when you try to sponsor a post? @SeraphinaV Yupp Why is that? 😭 The devs are currently trying to figure that out! Why is that? 😭 I’m going to ask you a few question if that’s possible! @SeraphinaV To help the devs investigate this issue, please answer the following questions:

1. Is your Aspect AI app updated to the latest version?
2. Have you tried uninstalling and reinstalling the app?
3. Have you ever installed Aspect AI from a source other than the App Store? If so, which website or platform?
4. When did this issue first start happening?
5. Does the issue happen every time, or only occasionally?
6. What device are you currently using?

Please provide as much detail as possible so we can better investigate the issue. Thank you! 1: yes. 2:yes. 3:no 4:about a week ago. 5:every time. 6:iphone So some have issues with images and others don’t? Do you have issues @SeraphinaV

Hiii!
Can you please submit a feedback form inside the app? It’ll be easier for the devs to look into the issue directly. @SeraphinaV Did you do it? It was the devs that asked me to tell you that.. 😅 Yes no response and the issue is till there Does the dev have any clue what it can be? Thank you for letting me know, what’s your user on the app? So they can find the feedback faster. @SeraphinaV @avianna I think Welp I guess it’s me. @SeraphinaV
Once this issue is investigated and fixed it’ll be announced either on #🚀-community-updates or #📣-announcement !
Exported transcript automatically when the ticket was closed.
Top participants:
14 - @destructively__#0 (1012012939315789865)
11 - @aviannapeach777#0 (949040777009434694)
1 - @Aspect Assistant#2405 (1479500542832021527)