Summary — App Support ticket (owner: 755508000386711675) Issue: - User created new character(s) but did not receive the Gold reward (expected ~200 Gold for two characters per user message). They tried claiming via their profile but Gold never appeared. Staff actions and findings: - Provided eligibility rules and redemption steps (Profile → tap Gold in top-right → redeem). - Asked for and reviewed screenshots of the characters and prompts. - Noted specific disqualifiers in the screenshots: both characters had >3000 followers (exceeds the 0–3000 requirement) and one character was missing a “Texting Style.” Staff also recommended expanding a thin “Personality” section. - Advised the user to edit content (including testing removal of a potentially flagged phrase “grew up in a violent family”) and to avoid AI-generated text/photos; user said one character previously used AI but was edited. - User confirmed they attempted edits and redeeming multiple times; staff asked for screenshots of updated info; user provided some screenshots. - After checking, staff (peytonimo) could not find any remaining issues that would prevent reward issuance and concluded this appears to be a bug. Final result / next steps: - Ticket escalated to the aspect/team for further investigation. Staff will open a follow-up ticket later to check if the issue has been resolved and Gold was granted. - At close: the user had not yet received the Gold. Ticket closed by peytonimo (687842651319435380). Relevant technical details: - Eligibility checklist reviewed: original text, 0–3000 followers/following, no NSFW, no AI-generated text/images, public bot, presence of “Texting Style.” - Redemption path: Profile → Gold amount (top-right) → redeem. - Identified disqualifiers in screenshots: follower count >3000 and missing Texting Style. Staff involved (detected): h03p.l3ss, destructively__, rimor, peytonimo.