<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-aniiiluvs (1533729248463032401)
Ticket Type: APP_SUPPORT
Ticket Owner: 1396514440672841802
Created: 8/3/2026, 6:52:28 AM
Locked: no
Claimed: 687842651319435380
Messages: 37

AI Ticket Summary

Ticket type: App Support Ticket owner ID: 1396514440672841802 Claimed by: peytonimo (687842651319435380) Closed by: destructively__ (1012012939315789865) Staff seen: peytonimo, destructively__ Summary: - User issue: aniii.luvs reported they were not receiving the free "gold" reward for newly created characters (made two characters and received no gold). - Staff actions: - peytonimo listed the eligibility requirements for the free gold: original and well-written profile, 0–3,000 followers/following, no NSFW content, no AI-generated text or profile pictures, and character set to Public. - Staff reviewed the user's character and identified a likely disqualifier: the character showed ~30k followers, which exceeds the 0–3,000 follower limit. - Staff requested screenshots of the edited character prompts, personality field, and character settings (and checked for a 3/3 claimed limit). - Staff advised the user to expand the character prompts (original/well-written) and confirm no AI was used; the user confirmed no AI and later said they updated prompts and changed follower count. - After the user reported the changes but still did not receive gold, peytonimo escalated the issue to the dev team citing a potential account/bug because staff could not identify a remaining reason for ineligibility from their view. - Outcome: Escalated to development for internal investigation. No confirmation in the transcript that the user ultimately received the gold. - Important technical/details: - Eligibility criteria (noted above) were enforced; follower count was the primary initial disqualifier (user had ~30k). - Staff checked for other limits (e.g., 3/3 claimed) and requested screenshots of character prompts/settings, but the transcript does not show screenshots being posted. - User confirmed app is up to date and that they did not use AI to write prompts. - Final action: ticket escalated to devs for further internal debugging. If you need, I can add which exact messages/screenshots are missing from the transcript or flag this for a follow-up asking devs for their findings.

This is the start of #ticket-appsupport-aniiiluvs channel. Hello @a𝐧𝐢𝐢𝐢 °❀.! Thank you for opening a **App Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! I’ve been trying to get gold the free ones, I’ve already made 2 characters and I still haven’t gotten any gold at all I’m just hoping I could be told on how to get the gold or what I’m doing wrong @Peyton | Moderator ! Hi! @a𝐧𝐢𝐢𝐢 °❀. in order to qualify for the gold you must meet these requirements! 🙂

✅ Original and well-written.
✅ Between 0–3000 followers/following.
✅ No NSFW content.
✅ No AI-generated text or profile pictures.
✅ The character is set to Public.

One of the main issues i see is the follower count, as well as potentially the "original and well written" as they only have one or two sentences written for themselves. First try and fix the follower count and if that doesn't work try and improve the prompts you set for them without the use of AI and let me know if that still doesn't work! ❤️ @a𝐧𝐢𝐢𝐢 °❀. checking in, did fixing those things reward you your gold? Ah yeah I didn’t have much time but I tried to rewrite a bit about the character and that didn’t work I was going to see the thing about the following thing in a bit I just tried it out, it didn’t work. I haven’t gotten any gold 😓 Can you send screenshots of your updated prompts and character info? Also I just checked your character, they still have 30k followers 🙂 you won’t be rewarded the gold with that many followers Oh okay yes give me a minute!! Sorry I’ve been a bit busy 😓 If you go to the edit character section, can you send me screenshots of those prompts assuming you updated those too, those are also looked at regarding whether you get the gold or not 🙂 @a𝐧𝐢𝐢𝐢 °❀. Oh okay yeah lemme go take a screenshot!! Also can you send me a screenshot of this section as well! 🙂 scrolled down just to be sure you didn’t already get 3/3 claimed and didn’t realize there was a limit maybe 🙂 Can you maybe fill out the personality prompt a bit more, due to the “original and well written” requirement that could be preventing it as well Okay I got ittt Did you utilize any AI to assist you when filling out these prompts? Did you utilize any AI to assist you when filling out these prompts? Nope, i didn’t use any to write stuff is your app fully updated? @a𝐧𝐢𝐢𝐢 °❀. is your app fully updated? <@1396514440672841802> Sorry!! Yes, I believe so, since I just recently got the app Maybe we can try getting the gold from another one of your characters in the case that, that specific character is bugged or theres an issue im unable to see. Could you send another character and we can work on that one to see if we can get gold for you through that? 🙂 @a𝐧𝐢𝐢𝐢 °❀. @a𝐧𝐢𝐢𝐢 °❀. ! Oh yes, I’ve been working on the other bot too It’s the same thing I need to see these characters and their prompts to be able to assist you in getting your gold 🙂 @a𝐧𝐢𝐢𝐢 °❀. Okay!! I did change the follower count too Hi @a𝐧𝐢𝐢𝐢 °❀. ! I’m going to go ahead and escalate this ticket to the dev team… I’m afraid there could potentially be a bug with your account of some sort because from what we can see here we cannot see a problem with your character to not receive the gold so we might need a more internal view. I’m sorry for any inconvenience and I appreciate your patience with this 🤍 📢 @a𝐧𝐢𝐢𝐢 °❀. your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
20 - @aniii.luvs#0 (1396514440672841802)
13 - @peytonimo#0 (687842651319435380)
2 - @Aspect Assistant#2405 (1479500542832021527)
2 - @destructively__#0 (1012012939315789865)