<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-amylvsyou (1513697876222673069)
Ticket Type: APP_SUPPORT
Ticket Owner: 947061132630298696
Created: 6/9/2026, 12:14:57 AM
Locked: no
Claimed: 1012012939315789865
Messages: 23

AI Ticket Summary

Summary: - Issue: User reported that although the subscription is annual, the payment flow showed a daily charge of €41.99 "daily until 2051" (screenshot was in Spanish). - Staff actions: Asked for screenshots/videos and to open the Pro page; instructed the user to "cancelar pago" and follow up. Advised the user to contact Google support because a yearly subscription showing daily billing is abnormal. - Outcome: User canceled the payment; subscription is not active. The billing display issue remains unresolved (user was advised to contact Google/Play support). User confirmed no further help was needed. - Staff handling ticket: destructively__ (ID: 1012012939315789865). Ticket was claimed and closed by that staff member.

This is the start of #ticket-appsupport-amylvsyou channel. Hello @Amy! ( o´ｪ｀o)! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! I know the subscription is annual, but when I try to pay for some reason it says I have to pay daily.. I know the subscription is annual, but when I try to pay for some reason it says I have to pay daily.. Can you please provide a screenshot/ video recording? I have a screenshot but it's in Spanish It says I have to pay €41.99 daily until 2051.. Oh that’s wild..
Please open Aspect and screenshot the Pro page. Please proceed with the “cancelar pago”. That shouldn’t be charging you daily at all. @Amy! ( o´ｪ｀o) ^ I need some updates! Sorry It was quite late in my country, I was asleep. Please proceed with the “cancelar pago”. Mhm, I did it Mhm, I did it Is the subscription still on? Nope But if I want to pay for it, it says I have to pay daily I'm sorry if I'm slow to answer I was a little busy.. @Amy! ( o´ｪ｀o)

I would advise you to contact google support and ask them about that issue, it’s not normal that a yearly subscription is being asked to be paid daily. Okay, thanks @Amy! ( o´ｪ｀o)
Is there anything else that I can help you with? That's all! Thank you so much ^^
Exported transcript automatically when the ticket was closed.
Top participants:
13 - @amylvsyou#0 (947061132630298696)
9 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)