<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-alfiesscott (1536352166409797642)
Ticket Type: APP_SUPPORT
Ticket Owner: 707518622087512065
Created: 8/10/2026, 12:35:00 PM
Locked: no
Claimed: no
Messages: 14

AI Ticket Summary

Summary — App Support ticket (owner: alfiesscott, ID 707518622087512065) User issue - After the latest app update (same night as an OS update), the Aspect app opens to the UI/menu but shows no posts, messages, or content (completely blank). - Device: Honor Magic 7 Lite running Honor Magic OS 10 (Android 16). - User troubleshooting already performed: uninstalled/reinstalled app, restarted phone, cleared app cache & data, checked WiFi, switched to mobile data. Aspect is the only affected app. User suspects a compatibility issue. Staff actions - Staff member destructively__ acknowledged the issue, asked the user to submit in-app feedback for the devs (user did). - Asked the user to test switching between WiFi and mobile data (user had already tried). - Escalated the issue to the developers for investigation. Outcome / status - No fix confirmed in this ticket. Devs are investigating the issue. - Ticket was closed by destructively__ (ID 1012012939315789865) with a note that they will reopen the ticket or tag the user in channel #1245284198911184930 when there are updates. Notes - All user-provided diagnostic steps and device/OS details were recorded and forwarded to developers. No further troubleshooting or workaround documented in this conversation.

This is the start of #ticket-appsupport-alfiesscott channel. Hello @Alfie! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi, idk what happened to the previous ticket, I'm sorry if this isn't allowed. I don't know if you could see my replies or not when you told me to uninstall and reinstall the app. But basically the problem still persists. Whenever I open the app it is just the menu and interface no posts, no messages, nothing. It's all blank. I have uninstalled the app and reinstalled, I have restarted my phone, I have cleared cache and data I have checked for any WiFi connectivity issues. Aspect is the only app affected on my phone. This started since the new update on that same night my phone also had an OS update. My phone is an Honor magic 7 lite it's OS is Honor Magic OS 10. Which is based off of android 16. I think there may be a compatibility issue with the latest version? Once again sorry for making another ticket but idk what else to do. Thanks you. Hi, idk what happened to the previous ticket, I'm sorry if this isn't allowed. I don't know if you could see my replies or not w Yes, I deleted it on accident, let me get home and I’ll contact the devs! Thank you, I appreciate it! Hi again! @Alfie

Can you please go to your app and to the feedback section and write your issue? It’s easier for the devs to investigate. I have just sent feedback. I believe it went though lol Thank you, what’s your user? So I can send it directly to the devs. @Alfie
Also, can you please turn off your WiFi and connect your data? And refresh the home screen? I have tried turning wifi and connecting data Hm! @Alfie
Devs are investigating this issue, I’m going to close this ticket and I will reopen once I have any news for you or I will tag you on #💬-general-chat Ok no worries
Exported transcript automatically when the ticket was closed.
Top participants:
7 - @destructively__#0 (1012012939315789865)
6 - @alfiesscott#0 (707518622087512065)
1 - @Aspect Assistant#2405 (1479500542832021527)