<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-alfiesscott (1535393342953758760)
Ticket Type: APP_SUPPORT
Ticket Owner: 707518622087512065
Created: 8/7/2026, 9:04:59 PM
Locked: no
Claimed: no
Messages: 6

AI Ticket Summary

Ticket type: App Support Owner: alfiesscott (707518622087512065) Staff: destructively__ (1012012939315789865) Claimed by: nobody Closed by: destructively__ (1012012939315789865) Summary: - Issue: After the recent app bug fix announcement, the user reports the app will not load game content after logging in — only the interface/menu appears. Device: Honor Magic 7 Lite. - Staff actions: Staff asked the user to uninstall and reinstall the app. - User response: User confirmed they had already done a fresh install with the update, repeated the reinstall when asked, and reports the problem persists. - Outcome: No resolution recorded in the conversation. Staff requested updates but no additional diagnostics (OS version, app build, logs, or screenshots) were collected. Ticket was closed by staff despite the issue remaining unresolved. Recommendation (not performed in ticket): Collect device OS and app versions, screenshots or a short screen recording, and app logs so staff can reproduce or escalate.

This is the start of #ticket-appsupport-alfiesscott channel. Hello @Alfie! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hi, I hope I'm doing this right. I saw in the announcements the app was fixed after a bug. For me when I log in it still does not load anything other than the interface/menu. I am on an Honor magic 7 lite @Alfie
Hi, have you tired to uninstall and install the game? I have, it was a fresh install since the update but I did again to check. Still the same unfortunately @Alfie
Any update? App still isn't loading
Exported transcript automatically when the ticket was closed.
Top participants:
3 - @alfiesscott#0 (707518622087512065)
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)