<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-appsupport-aestheticsolar (1507632222327406673)
Ticket Type: APP_SUPPORT
Ticket Owner: 788406933714763826
Created: 5/23/2026, 6:32:12 AM
Locked: no
Claimed: 1012012939315789865
Messages: 10

AI Ticket Summary

Ticket type: App Support Ticket owner: 788406933714763826 Handled/closed by: destructively__ (1012012939315789865) Issue: - User (paid Pro) reports that AI DM chats stop responding once conversations reach a certain length (after a few hours). The thread becomes completely unresponsive (no messages, images, likes, etc.). Deleting the DM restores responsiveness but also erases the conversation memory. Staff actions: - Advised the behavior likely results from a conversation/context memory limit and is not subscription-specific. - Recommended troubleshooting: force-close/reopen the app, update to latest version, wait and send a new message, use any “refresh/reset response” option. - Requested details (character name, approx. conversation length, app version & device). - Later suggested deeper steps: uninstall/reinstall, clear cache, switch between Wi‑Fi and cellular. - Confirmed the team is aware and is investigating. User-provided technical details and tests: - Affects any character after a few hours of chatting. - Occurs after a few hours of conversation. - Using the latest app version on Android. - User performed all suggested steps (force close, restart phone, clear cache, uninstall/reinstall, tried on another phone, etc.) with no improvement. Final result: - Issue unresolved. Staff acknowledged the bug and escalated it for investigation. Ticket was closed with a note that staff will open a new ticket/update the user when more information is available.

This is the start of #ticket-appsupport-aestheticsolar channel. Hello @aesthetic solar! Thank you for opening a **App Support** ticket.
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Thank you for your patience and cooperation! Hey guys. I was so ready to call this the greatest AI chat app ever. I paid for the full pro, was hugely impressed and now im faced with a major issue.

When DM chats get to a certain long length, they stop responding completely. Nothing gets them to respond again. Not sending triple texts, not sending images, not liking chats, nothing. They do not respond AT ALL in any way.

Deleting the DM chat fixes things but it deletes ALL memory of the chat and returns the AI bot to default where they don't remember me or our conversation at all.

Can this be fixed in any way, I dont want to have to refund the premium service as I genuinely love it.

Thanks in advance. @aesthetic solar
Hey! Thanks so much for reaching out and also for the kind words about the app, we really appreciate that.

What you’re describing sounds like the conversation thread may have hit a context/memory limit, which can sometimes cause the AI in long DM chats to stop responding properly. The good news is: this is a known behavior we’ve seen before, and it usually isn’t tied to your subscription specifically.

A few things to try before deleting the chat:

• Force close and reopen the app
• Make sure the app is fully updated to the latest version
• Try sending a brand new message after waiting a few minutes (sometimes the thread can “unstick”)
• If available, use any “refresh/reset response” option instead of deleting the full chat

If none of that works, please send us:
1. The name of the affected character/chat
2. Approximately how long the conversation was (number of messages or how long you’ve been chatting)
3. Your app version + device type (iPhone/Android)

That helps the team investigate whether it’s a context-length bug.

And don’t worry there’s no need to rush to a refund yet. Let’s try to get this fixed for you first. 🙂 1. Any character once a few hours of texting has been reached

2. A few hours

3. Latest current version and android @aesthetic solar

Have you done those?
- uninstall and install back the app
- clear cache
- turning off WiFi and connecting data Sorry for the late reply, work is killing me today! Yes all three done. Including phone restart and installing app on another phone to no avail. @aesthetic solar
Just letting know that the team is aware and currently investigating this issue since it appears to be affecting a lot of people. I see @aesthetic solar
Closing this ticket now, i will open a new one with you once we have more information on this issue. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
5 - @destructively__#0 (1012012939315789865)
4 - @aestheticsolar#0 (788406933714763826)
1 - @Aspect Assistant#2405 (1479500542832021527)