<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-xjanex (1511842729242529935)
Ticket Type: ACCOUNT
Ticket Owner: 791954681936740362
Created: 6/3/2026, 9:23:15 PM
Locked: no
Claimed: 687842651319435380
Messages: 19

AI Ticket Summary

Ticket type: Account Support Owner: x_jane_x (791954681936740362) Claimed/Closed by: peytonimo (687842651319435380) Other staff involved: destructively__ (1012012939315789865) Summary: - User issue: User reported not receiving Gold rewards after creating characters and wanted to test the app before purchasing. - Staff actions: - Explained character eligibility requirements: original and well‑written bio/personality/background; bot must have 0–3000 followers/following; no NSFW; no AI‑generated text or profile pictures; bot must be public. - Provided redemption instructions: go to profile → tap Gold in top-right → redeem. - Clarified referral requirement: recipients must download the app and create a character for the referral Gold to count. - Offered troubleshooting (asked user to send screenshots of the character edit page if they believed it met requirements). - Later updated the user that there is a known bug affecting reward distribution; team is aware and working on a fix. - Outcome: No immediate resolution — the user was not credited due to a reported bug. Staff asked to close the ticket temporarily; the user agreed. Staff will open a follow‑up ticket once the issue is fixed. Important technical/details to note: - Eligibility criteria (listed above) should be checked for each character. - Redemption path: Profile → Gold → Redeem. - Referral links require the recipient to download and create a character. - Current blocker: a bug in reward distribution; resolution pending with engineering/team.

This is the start of #ticket-account-xjanex channel. Hello @𝕂 ✭! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hi I’m not getting rewarded my gold after creating characters and I would like to try the app out first before buying gold or something extra. If anyone could help that would be awesome! Thank you already Hi @𝕂 ✭ ! Your character must meet the following requirements:
• Original and well-written
• The bot must have 0–3000 followers/following
• No NSFW content
• No AI-generated text or profile pictures
• The bot must be public

If your character is eligible, you can claim your Gold in your profile.
Go to your profile, tap the Gold amount in the top-right corner, and you should see the option to redeem your Gold. If you believe your character meets all of those requirments and still haven't recevied the gold please send a screenshot of your character within the edit character section with all their prompts and information and i can help you find out what the problem is ! 🙂 Hi Ty, I have multiple characters and 1 completely original one and some original based upon fanon characters I’ve also sent multiple friends links to the app **"The bot must have 0–3000 followers/following" **
**" Original and well-written"**
i believe these two will be the issue. " Original and well-written" means to put original and well written thought out effort into the bio, personality, background, etc.. 🙂 @𝕂 ✭ Okay thank you I will try writing a more elaborate character! Do you know if to earn gold from the links is it they download the app or if you just send it? Already thanks so much for your help I appreciate it! The person you send it to has to download and create a character in order to receive the gold! 🙂 @𝕂 ✭ Let me know if revamping your character works! 🙂 Alright ty! Will do! @𝕂 ✭
Any updates? Still nothing Hi @𝕂 ✭ There is currently a bug with the the reward distribution that’s why you're not getting any gold, I apologize for the inconvenience. The team is currently aware of this issue and working on it! Once the issue is fixed i will open up a follow-up ticket ❤️ Alright thank you! for now, however there is not much we will be able to do. Is it okay if i close this ticket for now ? 🙂 Ofcourse thank you for your help!!
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @x_jane_x#0 (791954681936740362)
7 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @destructively__#0 (1012012939315789865)