<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-w20098 (1506910132636745850)
Ticket Type: ACCOUNT
Ticket Owner: 159810435544121344
Created: 5/21/2026, 6:42:53 AM
Locked: no
Claimed: 1012012939315789865
Messages: 4

AI Ticket Summary

Issue: User (ID 159810435544121344) reported that after paying for a Pro subscription and using the app for about a week, they were kicked out and their account “vanished.” They cannot log in or use the payment email to reset the password. Staff action: Staff member destructively__ (ID 1012012939315789865) responded that deleted accounts cannot be recovered or reactivated. They instructed the user to create a new account and use the app’s “restore purchase” option when the Pro subscription appears to regain access to their subscription without paying again. Staff also pinged the user. Technical/details: Deleted accounts are not restorable; subscription recovery is handled via the “restore purchase” flow tied to the payment/subscription record. Final outcome: Ticket was claimed and closed by destructively__. It is unclear from the messages whether the user created a new account and successfully restored the purchase.

This is the start of #ticket-account-w20098 channel. Hello @W3267! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! I paid for the pro subscription and have been using the app for a week or so but a few days ago I was kicked out of the app for some reason and now my account seems to have vanished, I can't log in or use my email I paid for the subscription with to reset my password I paid for the pro subscription and have been using the app for a week or so but a few days ago I was kicked out of the app for some reason Hi!
Unfortunately accounts that get deleted can’t be saved nor activated again. If you want to open a new account you can click on “restore purchase” when the pro subscription shows up, that will give you access to your subscription without having to pay again. @W3267
Exported transcript automatically when the ticket was closed.
Top participants:
2 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @w20098#0 (159810435544121344)