This is the start of #ticket-account-trynasmokegas channel.
Hello @CJ! Thank you for opening a **Account Support** ticket. Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.
**Tips for a faster response:** • Explain your situation in detail (what happened, when, and where). • Include screenshots or links if relevant. • Keep your language polite and respectful. • Avoid tagging staff members directly — we’ll respond as soon as possible.
Once a member of @Helper, @Trainee Helper, @Moderator, @Helper Team Lead has reviewed your ticket, you’ll receive a reply here. If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.
Thank you for your patience and cooperation!
I cant delete my account how can i delete my account so i can start fresh, i have the yearly pro
Hello ! Thanks for choosing Aspect
Hello it appears you need help deleting your account ? Is this your profile ,character profile , or the entire account tied to your subscription
Any luck with figuring it out or did you need additional assistance ?
Im able to leave your ticket open tomorrow so you can touch base on a resolution.
Please note , after so long the ticket may be closed to prevent overflow in the ticket system
@CJ
yo sorry it was late i slept
Hello it appears you need help deleting your account ? Is this your profile ,character profile , or the entire account tied to your subscri
the entire account i’m tryna do a fresh start
@Lori-Lynn -ᴾⁱⁿᵍ ᶠᵒʳ ʰᵉˡᵖ 👁️🪽
Click manage account and you’ll see the delete account option
Are you using Apple or Android
apple
ye when i click on it nothing happens
it shows like an errir
error
Dang!
Have you tried reinstalling and logging back in ?
Hi @CJ all good ?
nah mate
still the same issue
Have you tried reinstalling and logging back in ?
yeah
To delete your Aspect AI account, please follow these steps in the mobile app:
• Open the Aspect AI app and go to your Profile. • Tap Settings. • Select Account or Profile Settings. • Open Manage Account & Data or Advanced Settings. • Tap Delete Account and confirm the request.
You may be asked to re-enter your username or password to confirm the deletion.
If you have an active subscription, please cancel it first to avoid future charges:
• iPhone: Apple ID Settings > Subscriptions • Android: Google Play > Payments & Subscriptions
Please note that deleting your account is permanent and will remove your chats, history, posts, and saved data.
This is usually caused by a temporary app or server issue, an outdated app version, connection instability, or an active subscription still linked to the account. Please make sure the app is fully updated, sign out and back in, use a stable Wi-Fi or data connection, and try again a little later.
If the issue continues, please send a recent screenshot along with your device type so we can look into it further
I would at that point suggest an escalation !
bruh
read the above messages
i cant delete it says error no matter what i do
[no text]
.
Thanks for confirming again ! Would you like your ticket escalated for further review 😎
It can be transferred to see if first a mod can help and then a dev if technical support is needed
Would you prefer I do this ?
You don’t have to worry about your inquiry getting lost because I will ensure it’s logged regardless of what you prefer
yes thank you
Okay CJ , I will notify the team for you and go ahead with your escalation now !
appreciate it
Again sorry to hear you’re still having issues ! Thanks for choosing Aspect 👑
ofcourse no problem
thanks
📢 @CJ your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Transferred as per your request ! Are you okay to close this general ticket?
yeah
thanks
Exported transcript automatically when the ticket was closed. Top participants:
22 - @trynasmokegas#0 (1114586973244502045) 19 - @boujeebible#0 (1305567148235689998) 2 - @Aspect Assistant#2405 (1479500542832021527)