<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-rurru33 (1543605508676657273)
Ticket Type: ACCOUNT
Ticket Owner: 740186372249223208
Created: 8/30/2026, 12:57:12 PM
Locked: no
Claimed: 1168610887066730520
Messages: 16

AI Ticket Summary

The user reported not receiving a referral reward after inviting a new user, “gio,” to join the app through their link. They stated that gio had never used the game before, created the account via the referral link, and had been active. Staff explained that referral gold may be delayed and requires both the inviter and new user to demonstrate activity, such as posting, chatting, commenting, DMing, and interacting with posts. Staff also directed the user to check the Gold Shop for the reward and reviewed a recent screenshot, concluding that both users needed to be more active. The ticket ended without confirmation that the reward was issued; staff advised that the system would likely grant it once the activity requirements were met.

This is the start of #ticket-account-rurru33 channel. Hello @Rurru🐍! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! I shared the link so a new user could join the app and I haven't received my reward; she never had the game before. (My account is Rurru, her account is gio) Hi @Rurru🐍!
I am sorry that you are having this issue.
However, you must be aware of the following:
- The gold can appear a few moment after the referral of a friend.
- Your friend must be active on the app.
- This includes but is not limited to:
- Chatting (DMs, comments)
- Posting (profile.s)
- Interaction with other posts
- They must use the app **for the first time** (which is your case so it won't be the issue here).
Can you confirm the above? Also note that **you** must be active too! ❤️ It's been a while since she logged into the app; she's active on it too, and of course, I am as well. She joined and created her account using my link. It's been a while since she logged into the app; she's active on it too, and of course, I am as well. She joined and created her acc Have you verified the income in the **Gold Shop**? (icon on right top in your profile, bottom of page) There should be something like this: [no text] Are those pictures up-to-date/recent? I just took the screenshot. Is this your friend's phone? From which I can see, y'all **must** be a bit more active within the app. Should we both be active? I'm quite active. Should we both be active? I'm quite active. How do you qualify being active?
Free gold is a bonus given to users that are meant to stay at least sometime.
As I said, you might want to post, chat, comment, DM and interact with others posts to be eligible! :gom4rtUwU: If this is the current issue, the system will most likely reward you as soon as you are meeting the requirements.
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @a.l.e.y.x#0 (1168610887066730520)
6 - @rurru.33#0 (740186372249223208)
1 - @Aspect Assistant#2405 (1479500542832021527)