<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-radiolew (1530530985475833987)
Ticket Type: ACCOUNT
Ticket Owner: 1324344972010459160
Created: 7/25/2026, 11:03:43 AM
Locked: no
Claimed: 1168610887066730520
Messages: 7

AI Ticket Summary

Ticket type: Account Support Ticket owner: 1324344972010459160 Claimed/Closed by: a.l.e.y.x (1168610887066730520) Other staff present: destructively__ (1012012939315789865) Summary: - User issue: The user reported having paid for a yearly subscription but the app still prompts them to "unlock PRO". - Staff actions: a.l.e.y.x provided troubleshooting steps to restore the purchase within the app: from the user's profile tap the three horizontal lines (top right) → Settings → Support → Subscription → Restore Purchase, and requested the user to report back if that did not work. - Outcome: No further response from the user. Staff closed the ticket due to lack of follow-up (closure message from a.l.e.y.x). The issue remains unresolved pending user confirmation.

This is the start of #ticket-account-radiolew channel. Hello @Lewis! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hello, I have paid for a yearly subscription but the app is still asking me to unlock PRO, any help with this would be amazing! Hello, I have paid for a yearly subscription but the app is still asking me to unlock PRO, any help with this would be amazing! Hi! I'm sorry that you have this issue! Have you tried to restore the purchase within the app?
Go to **Settings** (*from your own profile, three horizontal lines on top right of your screen*) then click on **Support** and finally on **Subscription**, and you may click on **Restore Purchase**. If this doesn't work, you're free to tell me! @Lewis @chrysalis | Helper
You can go ahead and close this ticket! Hi @Lewis!
Since we have no news about you, I will close this ticket.
However, I highly encourage you to contact us again if you are still having this issue!
Best regards.
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @radiolew.#0 (1324344972010459160)
1 - @destructively__#0 (1012012939315789865)