Ticket type: Account Support Ticket owner: noamnadasd22 (ID 1330660635415019656) Claimed by: flowing.bloom (1265172963502854207) Closed by: destructively__ (1012012939315789865) Issue: - User purchased an annual subscription on an Apple device, then deleted their app user account. After creating a new user account in the app, the subscription was no longer recognized and the app asked them to pay again. The user attached the invoice and requested either restoration of the subscription to the new user or a refund. Staff actions and technical guidance: - flowing.bloom (Noor) responded that the support team cannot process refunds themselves and advised the user to request a refund through their platform provider (Apple for iOS) with a link to https://reportaproblem.apple.com/. - destructively__ explained that the purchase should be restorable on the device/account if the user is using the same Apple ID and followed up asking whether the subscription was recovered. Final result / status: - The ticket was closed by destructively__, but the user did not explicitly confirm in the transcript that the subscription was restored. Staff noted they assumed it may have been resolved because the user attempted to close the ticket; the actual outcome remains unclear from the messages. Important technical details: - Purchase was made through Apple (App Store). Refunds and purchase records are handled by Apple; app staff cannot issue refunds directly. - Restoring purchases typically requires signing into the same Apple ID used for the original purchase and using the app's restore-purchase mechanism (as noted by staff). If further action is needed, the next steps are to attempt restoring purchases on the device with the original Apple ID or to request a refund directly from Apple via the Report a Problem page.