Summary — Account Support ticket (owner: 1027275445252669503; claimed/closed by: 1012012939315789865) User issue - niightmode. was unexpectedly signed out of their Aspect account and cannot recover it. - Password reset fails (“cannot reset the account”), and Google/email login takes them to a new profile setup instead of restoring their original account. - User offered to provide purchase receipts, Google Play order numbers, subscription info, and screenshots. Associated email given as thebestmusictracks@gmail Staff actions - blue.hue asked the user to provide the screenshots to help locate the account and escalated the case. - destructively__ responded with the current developer-side limitation: lost Aspect accounts cannot be recovered by devs. - destructively__ provided a workaround for Pro subscribers: create a new account on the same device used to purchase Pro and sign in with the same Apple ID (iOS) or Google account (Android) to restore the subscription without repurchasing. Final result / status - Ticket closed by destructively__. - No recovery of the original account or in-app currency (user reported ~1800 gold lost) was accomplished. - Subscription restoration guidance given; no resolution for lost account data or guarantee against future unrecoverability. Important technical/details & open questions - Password reset fails; Google/email login creates a new profile rather than restoring the old one. - It is unclear whether the user provided the screenshots/receipts requested by staff (no attachments or confirmation shown after the initial “Okay, thank you”). - User remains concerned about losing account data and asked how to guarantee future account recoverability — this concern is unresolved in the ticket.