<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-nicot111 (1540028175109595230)
Ticket Type: ACCOUNT
Ticket Owner: 1018507909958746183
Created: 8/20/2026, 4:02:09 PM
Locked: no
Claimed: 1012012939315789865
Messages: 42

AI Ticket Summary

**Issue:** The user could not create an account using the email sign-up option. The error persisted across multiple email addresses for approximately two days on an iPhone. **Staff actions:** Staff asked for the exact steps, requested a video, and suggested reinstalling/offloading the app, clearing cache, restarting the phone, resetting the network connection, and trying Apple or Google sign-up. The user confirmed these troubleshooting steps had already been attempted and preferred email registration. Staff indicated that other users had experienced the same issue, suspected a server-side problem, and requested further information for escalation. The issue was reportedly escalated for investigation. **Outcome:** The email sign-up error was still occurring as of August 22. Staff later asked the user to check their DM requests, but the ticket does not document whether the issue was resolved or what information was provided there.

This is the start of #ticket-account-nicot111 channel. Hello @NicoT111! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hiiii 🙋‍♂️

I wanted to create an acc but… @NicoT111
Sorry for the delayed response, is this issue still going on? <@1018507909958746183> Sorry for the delayed response, is this issue still going on? Yes, unfortunately

I tried it with several mails but no…. Any help…?? Any help…?? Hi! Can you describe the exact procedure you've done to have this message? Hi! Can you describe the exact procedure you've done to have this message? Hi 🙋‍♂️ thanks - so I click on create new acc - enter everything and then on confirm Hi 🙋‍♂️ thanks - so I click on create new acc - enter everything and then on confirm Hmm.. weird.
This issue has been encountered by some more users recently. Would you be able to do a video of that? I have hidden my mail Had to make the video short - no nitro 🙄 Have you tried reinstalling the app? Yes and changed the mail 2x Yes and changed the mail 2x I am so sorry this is happening to you. This is weird as you are not the only person that this is happening to. I am so sorry this is happening to you. This is weird as you are not the only person that this is happening to. Can you do something there? 👀 Can you do something there? 👀 I am looking into it, thank you for your patience! :gom4rtUwU: So it works in all countries or is it blocked in some? So it works in all countries or is it blocked in some? I don't think it has to do with that, do you mind telling your country any way? Would be helpful if we have to escalate the ticket. Some people managed to have the issue fixing itself after sometime, do you know for how long this has been glitching? 2 days 2 days Have you tired resetting your network connection, or even turning off and on your phone? Have you tired resetting your network connection, or even turning off and on your phone? Yes but It's up to the server website

What happens when escalating the Button..? This is used when things can't be fixed itself and needs developers to look into it.
I honestly think the best current solution is using either Apple or Google sign up method if you don't mind. I prefer to stay with the mail - but thanks for the help I prefer to stay with the mail - but thanks for the help Of course, I fully understand that.
I asked for a look into the issue! :gom4rtLove: Still weird... 👀 Hi! What type of phone do you have? @NicoT111 🙂 hiii 🙋‍♂️

I have an iPhone Can you try offloading the app via system storage in the settings to clear cache, then redownloading it and trying it again!? 🙂 I've already tried that - it's probably because of the server - website 🐞 Well this ticket got crowded! @NicoT111
Can you please let me know if you can create an account / connect an account with the other options? On the apps page and not on a different app? Well this ticket got crowded! And what does that mean - what happens now…. <@1018507909958746183> Can you please let me know if you can create an account / connect an account with the other options? On the ap Do you mean with Apple or google As I said, I prefer the 3 variant with the mail And what does that mean - what happens now…. Nothing, don’t worry. 🙂 Do you mean with Apple or google Yes. Still error … Can You create an acc vor me? Can You create an acc vor me? With your email? Sorry for the delay, I was working! Sorry for the delay, I was working! No problem, the money doesn't come by itself

Don't know or do you / Or a dev have another method / idea @NicoT111
Please check your DMs requests!
Exported transcript automatically when the ticket was closed.
Top participants:
20 - @nicot111#0 (1018507909958746183)
11 - @a.l.e.y.x#0 (1168610887066730520)
8 - @destructively__#0 (1012012939315789865)
2 - @peytonimo#0 (687842651319435380)
1 - @Aspect Assistant#2405 (1479500542832021527)