Ticket type: Account Support Owner: 1386208908707893399 Staff: destructively__ (1012012939315789865) Claimed by: Nobody Closed by: 1012012939315789865 Summary: - User issue: The user asked to fully delete their account from the app without creating a new profile. They attempted to delete but received an error saying they "can't delete [an] active profile." - Staff actions: Staff first supplied a deletion link, then advised the user to submit feedback through the Aspect app and explicitly request account deletion. Staff noted the team will review and process the request after it is submitted. - Final result / status: No deletion was completed during the ticket. The user must submit the in-app feedback request; the account deletion is pending/awaiting processing by the team. Ticket was closed by staff.