<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-mrc0urgi (1547379823796559933)
Ticket Type: ACCOUNT
Ticket Owner: 742653151026610237
Created: 9/9/2026, 10:54:59 PM
Locked: no
Claimed: 1012012939315789865
Messages: 26

AI Ticket Summary

**Issue:** The user was repeatedly logged out and could not log back in despite trying Apple, Google, and three email addresses. Password resets also failed with an error, and reinstalling the app twice did not help. **Staff response:** Staff requested login/error details, the suspected email and username, and restricted ticket visibility for privacy. They contacted the developers to check whether the original account was still present. Staff also explained that the Pro subscription could be recovered using the in-app **Restore** button if a new account was required. **Outcome:** The user created a new account, successfully restored their Pro subscription, and reported that everything was working well. The original account’s recovery status was not confirmed.

This is the start of #ticket-account-mrc0urgi channel. Hello @MrC0urgi! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Good evening,
I sometimes gets logged out for no apparent reason, and I usually manage to log back into my account.

However, despite trying countless emails and passwords, I still can’t manage to log back in. *Also I would like to be pinged when someone answer, please* Hi @MrC0urgi!
Could you detail what login method are you using as well as the screenshot of any error? Hi <@742653151026610237>! Could you detail what login method are you using as well as the screenshot of any error? Well I’ve tried all of them:
- Apple account,
- Google Account,
- By email (trying all 3 of my emails)

I’ve also tried to use the **Forgot my password** with those mails and it tells me something about being unable to change my password for all 3. @limitless ⌁ Discord Manager @MrC0urgi
Have you tried to uninstall the app and try to login again? <@742653151026610237> Have you tried to uninstall the app and try to login again? Twice, yes Twice, yes Can you please send the email you used on your account + your username on the app? 🙂 Can you please send the email you used on your account + your username on the app? 🙂 Quite unsure, but I think I used **lacourgefr57@gmail.com** as email, and the username most likely is **John Hoxwood** or something like that Quite unsure, but I think I used **lacourgefr57@gmail.com** as email, and the username most likely is **John Hoxwood** or something like tha Thank you!

I’m locking other staff (discord staff) for being able to see and write on this ticket, for privacy reasons. 🙂 Thank you! I’m locking other staff (discord staff) for being able to see and write on this ticket, for privacy reasons. 🙂 Yeah no problem with that ^^ Hey, would you have any news? >< Hey, would you have any news? >< A little busy atm, but I will let you know once I’m home! A little busy atm, but I will let you know once I’m home! Gotcha, take your time Good (late) evening, any news still? @MrC0urgi
I’ve requested the devs to take a look at you email to see if your account is still in the servers or if you have to make a new one, I’ll update you once I have any news regarding this issue… <@742653151026610237> I’ve requested the devs to take a look at you email to see if your account is still in the servers or if you ha Alright thanks,
What if I have to remake an account, what will happen with my Pro subscription?
(I have proof of purchase) You can use the restore button for your subscription! @MrC0urgi ^ Ohh great Hey, so I just remade an account and used the Restore button, and I’m having a blast lol Thanks still, I was only worried about my subscription ^^’ @MrC0urgi
I was going to ask you that, if you still wanted to proceed or if you were just going to create a new account! Sorry for the delay, but I’ve been rather busy unfortunately.. Sorry for the delay, but I’ve been rather busy unfortunately.. Don't worry, happens to everyone.
But yeah, it's fine now I guess
Exported transcript automatically when the ticket was closed.
Top participants:
14 - @mrc0urgi#0 (742653151026610237)
9 - @destructively__#0 (1012012939315789865)
2 - @a.l.e.y.x#0 (1168610887066730520)
1 - @Aspect Assistant#2405 (1479500542832021527)