<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-marsmia (1513306047702630531)
Ticket Type: ACCOUNT
Ticket Owner: 686634909678305354
Created: 6/7/2026, 10:17:57 PM
Locked: no
Claimed: 1012012939315789865
Messages: 18

AI Ticket Summary

Ticket type: Account Support Ticket owner: 686634909678305354 Claimed/closed by: destructively__ (1012012939315789865) Summary: - User reported their account had been deleted despite having an active yearly subscription; signing in with the same email created a new account. - Staff (destructively__) instructed the user to use the "Restore" button on the account/purchase screen to recover their purchase. - The user followed the instructions and confirmed their Pro subscription was restored. - Staff noted the cause of the original account deletion is unknown and likely a server-side bug; no definitive reason was provided. Final status: Resolved — user's Pro subscription restored. No further action requested.

This is the start of #ticket-account-marsmia channel. Hello @Mars! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! My account got deleted which I payed a yearly subscription for. Trying to use that email now I just get a new account. @Mars
Hi! I’m sorry that happened to you. You can restore the purchase in your new account whenever you want. How do I do that sorry? How do I do that sorry? In this screen it should appear a button saying “restore”. Omg okay thank you so incredibly much Sorry I got really stressed about it all I got my pro version back Thank you Just out of curiosity, do you know why this may have happened? Sorry I got really stressed about it all I would be stressed too don’t worry. :g_sadmusicplays: Just out of curiosity, do you know why this may have happened? The account being deleted? If so unfortunately no, probably a bug in the servers game (thankfully you can restore a purchase). Okay well thanks a lot anyway <33 Really helpful Really helpful Is there anything else I can do for you? No thank you
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @marsmia_#0 (686634909678305354)
7 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)