<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-luckyboi123 (1505150610461167636)
Ticket Type: ACCOUNT
Ticket Owner: 814430748256763924
Created: 5/16/2026, 10:11:10 AM
Locked: no
Claimed: 1012012939315789865
Messages: 15

AI Ticket Summary

Summary — Account Support ticket (Owner: 814430748256763924; Staff: destructively__ / 1012012939315789865) Issue: - User reported a recurring “account reset” where onboarding, profile picture, name, and bio are lost. Previously account content (photos, chats, followers) and subscription remained intact, but on this occurrence everything appeared gone and the subscription was not showing on their account. Staff actions: - Asked for clarification and noted the user’s screenshot showed an active subscription (expires 2027). - Advised the user to use the app’s “Restore” (restore purchase) function. Outcome: - User confirmed the issue was resolved after using the restore option and thanked staff. Ticket was claimed and closed by destructively__. Technical notes: - Screenshot indicated an active subscription despite it not showing in the app UI. - Restoring purchases recovered the subscription on the user’s account.

This is the start of #ticket-account-luckyboi123 channel. Hello @Lucky! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hey there, so I’ve had this recurring issue of my account being somewhat reset, where I’ve had to redo the whole starting screen when you first go on the app, and then redo my pfp, name and bio However when this has happened, my account photos, chats and followers were still there along with my yearly subscription (proof attached below) This time however, everything’s gone I don’t quite know what to do So some help would be appreciated @Lucky
I’m failing to understand the actual issue here, cause the screenshot says your subscription is active and only ends in 2027. <@814430748256763924> I’m failing to understand the actual issue here, cause the screenshot says your subscription is active and only My subscription isn’t on my account, is what I’m trying to say I hadn’t been on it in a while, logged on, and my account, progress and subscription were gone I hadn’t been on it in a while, logged on, and my account, progress and subscription were gone You can restore the purchase when you click “restore. I feel like an idiot Didn’t realise it was that easy Thank you for your patience 🙏 Thank you for your patience No issue!
Let me know if it works. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @lucky_boi123#0 (814430748256763924)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)